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Job Overview
Employment Type
Temporary
Compensation
Hourly
Range $20.00 - $22.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Onsite parking
Job Description
This award-winning company is a leader in providing quality, service, selection, and value within the window furnishings industry. With over 40 years of experience, the company has built a solid reputation for crafting fine window coverings that surpass industry standards. Known for its commitment to socially responsible manufacturing and forestry practices, the organization prioritizes sustainability and environmentally conscious operations. Its global reach and product excellence have made it a recognized name in its sector, catering to both domestic and international markets with innovative and stylish solutions. The company prides itself on maintaining high ethical standards while fostering an inclusive and... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in a front office or reception role preferred
- Ability to manage multiple tasks simultaneously
- Proficiency in Microsoft Office Suite
- Comfortable using technology-based tools and systems
- Strong communication and interpersonal skills
- Ability to maintain professionalism and confidentiality
- Willingness to work onsite in La Palma, CA
- Availability Monday through Friday from 7:00 AM to 4:00 PM PST
Job Qualifications
- High school diploma or equivalent
- Outgoing personality with the ability to interact positively with staff, visitors, and customers
- Strong phone, email, and interpersonal communication skills
- Attention to detail with strong organizational and light problem-solving skills
- Ability to multi-task and manage front desk responsibilities efficiently
- Comfortable navigating websites, order tracking tools, and CRM systems
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Zoom)
- Experience with Genesys PureConnect phone systems preferred
- Analytical thinking to address and resolve basic issues independently
- Customer-service minded with a proactive approach and willingness to learn
Job Duties
- Answer and screen incoming phone calls
- transfer to the appropriate department
- Greet all visitors professionally
- assist employees and visitors as needed
- Manage visitor check-in using the iPad Receptionist app and notify staff upon arrival
- Accept and distribute incoming mail and deliveries
- Open and close the showroom (blinds, lights, TVs, iPad login, security apps)
- Respond to basic customer inquiries regarding order status and product information
- Track orders via internal systems and third-party shipping websites
- Communicate with carriers to gather shipment information
- Navigate the company website to assist with customer/dealer inquiries
- Assist in managing the Outlook calendar for visits and conference room reservations
- Understand when to escalate customer concerns and partner with leadership as needed
- Enter order notes in the system and maintain accurate customer records
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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