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Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $25.00
Work Schedule
Standard Hours
Benefits
401(k) Plan with Matching Contributions
comprehensive medical
Dental Insurance
Vision care
Paid parental leave
Paid Time Off
company holidays
Early access to earned wages through Daily Pay
Job Description
JLL, a global leader in real estate services and investment management, is dedicated to shaping the future of real estate for a better world. At JLL, employees combine world-class services, advisory, and technology to deliver exceptional value to clients worldwide. The company is committed to fostering a culture that empowers its workforce to thrive, encourages meaningful career growth, and creates an inclusive environment where everyone belongs. Whether you have deep expertise in commercial real estate, technology, or related fields, or are keen to apply your unique skills in a dynamic new setting, JLL offers numerous opportunities to shape a brighter... Show More
Job Requirements
- Minimum of two years hospitality or customer service experience
- authorization to work in the United States without visa sponsorship
- proficiency in Microsoft Office
- strong communication skills
- ability to multitask and manage shifting priorities effectively
- positive and flexible attitude
- experience in a financial institution environment (preferred)
- knowledge of CMMS (preferred)
Job Qualifications
- Two plus years of hospitality or customer service experience
- proficiency with Microsoft Office
- positive attitude and flexibility in managing shifting priorities
- excellent communication skills
- ability to multitask while creating exceptional guest experiences that exceed expectations
- experience working in a financial institution environment (preferred)
- CMMS (Computerized Maintenance Management Systems) experience (preferred)
Job Duties
- Deliver exceptional guest experiences by warmly welcoming visitors, anticipating their needs, managing arrivals and departures, proactively answering questions with energy and professionalism
- Manage communications efficiently by monitoring and responding to inquiries through the shared email inbox promptly while maintaining accuracy and attention to detail in all correspondence
- Oversee conference room operations by monitoring bookings, prioritizing reservations based on executive hierarchy, assisting with event planning, coordinating meeting space setup, and guiding employees through the reservation process
- Coordinate vendor and visitor access by tracking all guests and vendors, managing parking validations, facilitating vendor entry, welcoming event attendees, and maintaining security access card inventory distribution
- Provide comprehensive guest support by maintaining updated lists of local amenities, restaurants, caterers, transportation options, area maps, and ensuring guests feel welcomed and productive in all office spaces
- Serve as technology and facilities liaison by acting as the point of escalation for A/V equipment, WiFi access, teleconferencing issues, printer concerns, and creating Corrigo work order requests as needed
- Support facility management operations by accomplishing key performance indicators, identifying best practices, establishing benchmarks to measure performance, and updating employee experience guides and SOPs as changes occur
- Collaborate cross-functionally by partnering with team members to communicate guest service trends, develop streamlined processes, provide backup support for Workplace Associates, and complete HR duties in accordance with JLL policies
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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