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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $41,800.00 - $50,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Holidays
Recognition pay
401(k) retirement savings plan with employer match
Tuition Assistance
Scholarships for eligible dependents
parental and caregiver leave
Employee charity matching program
network resource groups
Career development opportunities
Job Description
CenterWell Senior Primary Care, a division of Humana Inc., is dedicated to providing proactive, preventive, and personalized healthcare services primarily to seniors. The company is recognized as the nation’s largest provider of senior-focused primary care, integrating a whole-person health approach that addresses physical, emotional, and social wellness. CenterWell's unique care model involves integrated care teams including physicians, nurses, behavioral health specialists, and other healthcare professionals who spend significant time with patients to ensure compassionate and comprehensive care. As a part of Humana Inc., CenterWell offers stability, excellent benefits, and opportunities for career growth in a supportive and inclusive environment. The... Show More
Job Requirements
- High school diploma or equivalent
- One year or more experience in healthcare or customer service
- Excellent communication skills
- Ability to maintain professionalism and confidentiality
- Proficiency in using phone systems and computer applications
- Ability to follow established policies and procedures
- Willingness to undergo tuberculosis screening as part of employment
- Ability to work full-time, 40 hours per week
Job Qualifications
- One year or more of experience in healthcare setting preferred but not required
- Strong customer service background accepted including retail, hospitality, call centers
- Excellent customer service and phone etiquette
- Ability to multitask in a fast-paced environment
- Attention to detail and highly organized
- Knowledge of Microsoft Office (Word, Excel, Outlook, Access)
- Team player with positive attitude
- Preferred experience with value-based care model
- Knowledge of medical terminology
- Experience with electronic medical records systems
- Bilingual in English and Spanish
Job Duties
- Operate switchboard and multi-line phone system
- Maintain long-distance call logs
- Greet visitors and determine nature of visit
- Issue visitor passes and maintain visitor logs
- Alert appropriate party of visitor arrival or direct visitors accordingly
- Respond to routine inquiries from internal and external sources
- Perform miscellaneous administrative activities such as booking meeting rooms, typing, mail organization, and handling courier packages
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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