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Job Overview
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee assistance program
Professional development opportunities
Job Description
The establishment seeking to fill this position is a nursing facility dedicated to providing a safe, welcoming, and compassionate environment for elderly and disabled residents. Nursing facilities like this one play a critical role in the healthcare continuum by offering specialized care, support, and comfort to individuals who require assistance with daily living activities and medical needs. This facility places a strong emphasis on teamwork among its employees and strives to maintain an atmosphere of hospitality and respect for all residents and visitors. Employees are expected to adhere to the facility's policies and procedures, including those regarding resident rights, safety... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in receptionist or customer service role preferred
- Strong organizational skills
- Excellent communication skills
- Patience and self-discipline
- Ability to maintain confidentiality
- Ability to perform physical tasks required for the role
- Willingness to comply with all facility policies and procedures
- Ability to attend required training and educational programs
- Genuine interest and care for elderly and disabled residents
Job Qualifications
- Organized and detailed in work performance
- Good communication skills with excellent self-discipline and patience
- Genuine caring for and interest in elderly and disabled people
- Ability to comply with residents' rights and facility policies and procedures
- Experience in customer service or clerical support preferred but not mandatory
- Basic knowledge of telephone and switchboard operations beneficial
- Ability to work effectively in a team environment
- Familiarity with healthcare or nursing facility protocols is an advantage
Job Duties
- Manages the telephone and switchboard including operating paging systems
- Answers calls timely and courteously
- Directs calls promptly and accurately
- Greets visitors courteously upon arrival
- Assists visitors by providing directions or contacting the intended person
- Ensures all visitors and vendors sign in
- Demonstrates customer service skills by smiling, greeting effectively, offering assistance, maintaining a neat work area, and focusing attention on the front entrance
- Performs clerical duties including mail handling, filing, preparing informational packets, assisting with data entry and posting accounts, ordering supplies, and supporting special projects
- Attends in-service education programs to meet facility educational requirements
- Maintains confidentiality of resident and facility records
- Protects residents from neglect, mistreatment, and abuse
- Safeguards residents' personal property
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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