Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Retirement plan with matching contributions
Medical insurance
Dental Insurance
Vision Insurance
company-paid basic life insurance
short-term disability insurance
long-term disability insurance
accidental death and dismemberment insurance
Employee and dependent supplemental life insurance
Paid Time Off
Tuition Reimbursement
Job Description
TruMerit, formerly known as CGFNS International, Inc., is a reputable organization committed to inclusion, diversity, and delivering high-quality services to its clients and stakeholders. Located in Philadelphia, PA, within the University City area, TruMerit operates primarily in the customer care and support space, providing essential services and support to a diverse group of professionals and visitors. The company fosters a welcoming and professional atmosphere designed to facilitate positive interactions and efficient administrative operations. TruMerit prioritizes a collaborative work environment and values employees who demonstrate professionalism, discretion, and a strong customer service orientation. The work culture emphasizes integrity, respect, and continuous... Show More
Job Requirements
- High school diploma or GED
- Intermediate or higher proficiency in Microsoft Office applications
- Experience working with relational databases
- Fluent in spoken and written English
- Professional telephone presence
- Exceptional verbal and interpersonal communication skills
- Ability to manage multiple tasks and prioritize effectively
- Strong attention to detail and organizational skills
- Ability to work independently and follow direction as assigned
- Demonstrated professionalism, discretion, and tact
- Positive attitude and willingness to learn
- Reside within a reasonable commuting distance
- Reliable onsite presence Monday through Friday from 8:30 a.m. to 5:00 p.m. ET
Job Qualifications
- High school diploma or GED
- Intermediate or higher proficiency in Microsoft Office applications and experience working with relational databases
- Fluent in spoken and written English
- Professional telephone presence with the ability to operate standard office equipment efficiently
- Exceptional verbal and interpersonal communication skills
- Demonstrated problem-solving and issue-resolution skills
- Prior receptionist, administrative, or customer service experience in an office environment is preferred
Job Duties
- Operate a multi-line telephone system, ensuring incoming calls are answered promptly and professionally
- Answer, screen, and direct incoming calls to the appropriate department or personnel
- Greet visitors, applicants, and guests courteously and professionally upon arrival
- Issue, track, and retrieve visitor identification badges for individuals authorized beyond the reception area
- Use computer systems to provide applicants with basic program information both by phone and in person
- Connect visitors or applicants with the appropriate staff member when additional assistance is required
- Notify and coordinate with authorized TruMerit staff to meet and escort visitors beyond the reception area as appropriate
- Maintain the front desk, reception, and lobby areas in a clean, organized, and professional condition
- Assist with special mailings, administrative support tasks, and correspondence projects as assigned
- Perform other duties as assigned to support departmental and organizational objectives
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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