Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and development opportunities
Employee Discounts
flexible schedule
Job Description
Martin Automotive Group, operating as Glendora Chevrolet, is a well-established automotive dealership known for its commitment to delivering exceptional service and quality vehicles to its customers. This reputable company prides itself on fostering a professional and welcoming environment for both clients and employees alike. With a strong presence in the automotive industry, Martin Automotive Group focuses on customer satisfaction, integrity, and continuous improvement, making it a preferred employer for individuals seeking careers in the automotive and customer service sectors. The company supports equal employment opportunities and values diversity, ensuring an inclusive workplace where employees can thrive and contribute meaningfully to... Show More
Job Requirements
- High school diploma or equivalent
- one to three years related experience or training
- ability to communicate effectively in English both orally and in writing
- ability to read and interpret instructions
- ability to perform basic mathematical calculations
- ability to solve practical problems and interpret instructions
- ability to maintain confidentiality
- punctuality and reliability
- ability to work 8 to 10 hours per day, five days a week
- physical capability to lift up to 30 pounds occasionally
- ability to work in office and car lot environments with moderate to high noise levels
- ability to use office machinery and software according to company procedures
- ability to maintain 100% training status on required systems
- willingness to follow company policies and accept constructive criticism
Job Qualifications
- High school diploma or general education degree (GED)
- one to three years related experience and/or training or equivalent combination of education and experience
- ability to communicate orally or in written form effectively with co-workers, potential and current clients
- ability to read, analyze and interpret written and verbal instructions in English
- ability to write routine reports and correspondence, including grammatically correct emails and text messages in English
- ability to present information and respond to questions effectively from managers, clients, and customers
- ability to calculate figures and amounts by adding, subtracting, multiplying and dividing
- ability to calculate estimated time of arrival of product by giving time frame in date and clock time format
- ability to define problems, collect data, establish facts, and draw valid conclusions
- ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- ability to anticipate and solve practical problems or resolve issues
- excellent keyboarding skills
Job Duties
- Operates a multi-line phone system and screens incoming calls as requested by managers
- answers all incoming calls in a prompt, polite, professional manner, transferring them to the appropriate person or department quickly, or operating the dealership paging system to call individuals to the phone
- minimizes the time callers are on hold and checks back with them frequently to ensure they wish to continue holding
- takes detailed messages when call cannot be completed including caller's name, telephone number, time of call, and information requested, and delivers to appropriate party in a timely manner
- develops knowledge of basic dealership information in order to respond to callers who have general inquiries
- scans company documents into scan system as required daily
- performs other duties as assigned or requested to assure optimum service levels
- performs general office duties such as typing, operating office machines, and sorting mail
- protects organization’s values by keeping customer information confidential
- attends meetings and training sessions as scheduled
- follows policies and procedures as set forth in Employee Handbook
- reports for work on time, follows directions, interacts effectively with co-workers, understands and follows rules and procedures, and accepts constructive criticism
- uses all company databases and software according to company trained process and procedures
- maintains a 100% training status on all manufacturer and systems used by the company at all times
- performs other duties as assigned by management
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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