Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $24.00
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
commuter transit and parking
supplemental life insurance
accident insurance
Critical Illness
hospital indemnity
legal program
Identity Theft Protection
pet discounts
Pet insurance
group home and auto insurance
Employee assistance program
short term disability
Life insurance
education discounts
401k with Matching
entertainment discounts
Paid Time Off
Job Description
SPS is a globally recognized leader in outsourcing solutions, specializing in leveraging Intelligent Automation technologies such as Artificial Intelligence and Robotic Process Automation. Operating in more than 22 countries, SPS offers a comprehensive suite of services including Mailroom Management, Reception, Lobby Concierge, Conference Room Management, and Document Processing Services using cutting-edge technology. With a client portfolio including sectors like banking, insurance, legal, higher education, advertising, and professional services—many of which are Fortune 500 companies—SPS is known for delivering exceptional service and operational excellence.
As an award-winning employer, SPS emphasizes career growth, professional development, and a workplace culture grounded in diver... Show More
As an award-winning employer, SPS emphasizes career growth, professional development, and a workplace culture grounded in diver... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years of relevant work experience
- ability to work assigned hours
- superior organizational and time management
- excellent communication skills
- problem-solving aptitude
- customer-focused mindset
- ability to multi-task effectively
- proficiency or willingness to learn relevant computer systems
- professional demeanor
- strict adherence to policies and procedures
- ability to maintain confidentiality
Job Qualifications
- High school diploma or equivalent
- 1-3 years prior administrative, reception, or concierge experience preferred
- excellent organizational and time management skills
- strong written and verbal English communication
- analytical and problem-solving ability
- customer service driven personality
- ability to multi-task and prioritize
- knowledge or ability to learn phone systems, PC/Mac, MS Office, multifunction devices, fax/mail machines
- professional appearance and attitude adherence
- confidentiality maintenance
- policy compliance ability
Job Duties
- Provides 5-star customer service to all employees and visitors in all forms of communication
- answers incoming telephone calls and routes callers to the appropriate person
- ensures all visitors complete and understand Nondisclosure Agreements
- logs visitors into the registration system
- activates access for temporary badges
- issues facility access cards to employees
- answers and routes global calls professionally
- prioritizes calls and escalates issues
- maintains updated phone and speed dial lists
- trains backup personnel and provides policy guidance
- notifies employees of inbound deliveries or directs them to mailroom
- provides light administrative support such as scheduling meeting rooms and ordering catering
- follows up on loaned access cards
- builds professional relationships with customers and teams
- maintains reception area neatness and replenishes refreshments
- performs meeting and conference room setup
- monitors and orders office supplies
- assists with copy/print orders and equipment
- maintains professionalism and composure
- handles sensitive inquiries and provides back office coverage
- proactively seeks additional work during downtime
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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