Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Recognition pay
401(k) retirement savings plan
Tuition Assistance
parental and caregiver leave
Employee charity matching program
Job Description
Conviva Senior Primary Care is a dedicated healthcare provider specializing in offering proactive and preventive care to senior patients. As part of CenterWell Senior Primary Care, Conviva integrates an innovative, value-based healthcare approach that emphasizes delivering personalized care at the right time and at the most affordable cost. The organization’s mission revolves around addressing all facets of a patient's well-being including social, emotional, behavioral, and financial needs, ensuring a holistic approach to senior health that goes beyond traditional clinical care. Conviva operates under the umbrella of Humana Inc., a leading health and well-being company with a strong commitment to stability,... Show More
Job Requirements
- High school diploma or equivalent
- One year or more of experience in a healthcare setting
- Excellent customer service skills
- Ability to multitask effectively
- Strong organizational skills
- Familiarity with Microsoft Office suite
- Positive attitude and team-oriented
- TB screening clearance as part of role
- Availability Monday through Friday 8 AM to 5 PM
- Ability to handle patient-facing responsibilities professionally and courteously
Job Qualifications
- One year or more of experience working in a healthcare setting
- Excellent customer service and phone etiquette
- Team player with a positive attitude
- Ability to multitask in a fast-paced environment
- Attention to detail and highly organized
- Knowledge of MS Office (Word, Excel, Outlook, Access)
- Bilingual in English and Spanish preferred
- Knowledge of medical terminology preferred
- Experience with value-based care model preferred
- Experience with EMR systems (Electronic Medical Records) preferred
Job Duties
- Receive and correctly route incoming and outgoing telephone calls
- Accommodate visitors promptly, courteously, and accurately
- Check patients in and out
- Verify insurance information and perform data entry
- Operate switchboard and multi-line phone systems including Genesys
- Maintain long distance call logs and take accurate messages
- Greet visitors, issue visitor passes, maintain visitor logs, and alert appropriate parties
- Respond to routine inquiries internally and externally
- Book meeting rooms and handle administrative tasks such as typing, organizing mail, and dispatching courier packages
- Outreach to potential new patients and collect patient charges
- Ensure quality customer problem resolution
- Initiate coordination of care documents for patients
- Maintain the reception area and appointment scheduling
- Ensure accurate and timely processing of requests
- Document discussions, messages, and actions taken
- Resolve patient issues independently with a goal of first call resolution
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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