Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,000.00 - $45,800.00
Work Schedule
Standard Hours
Benefits
Health benefits effective day 1
Paid Time Off
Holidays
Volunteer time
Jury Duty Pay
Recognition pay
401(k) retirement savings plan
Job Description
Conviva Senior Primary Care is a specialized healthcare provider dedicated to delivering proactive and preventive care tailored especially for senior patients. As part of CenterWell Senior Primary Care, Conviva focuses on providing comprehensive services including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. Their innovative, value-based healthcare approach ensures patients receive the best possible care when they need it most, all while helping to maintain cost-efficiency. Beyond addressing physical health, Conviva also takes into account the social, emotional, behavioral, and financial aspects that influence the overall well-being of their patients, affirming a holistic approach to... Show More
Job Requirements
- 1 year or more of experience working in a healthcare setting
- excellent customer service and phone etiquette
- ability to multitask in a fast-paced environment
- attention to detail and highly organized
- knowledge of MS Office (Word, Excel, Outlook, Access)
- team player with a positive attitude
Job Qualifications
- 1 year or more of experience working in a healthcare setting
- excellent customer service and phone etiquette
- team player with a positive attitude
- ability to multitask in a fast-paced environment
- attention to detail and highly organized
- knowledge of MS Office (Word, Excel, Outlook, Access)
- bilingual in English and Spanish preferred
- knowledge of medical terminology preferred
- value-based care model experience preferred
- experience with EMR systems (Electronic Medical Records) preferred
Job Duties
- Outreach to potential new patients and collecting patient charges
- ensure quality customer problems are resolved
- initiate coordination of care documents on behalf of patients
- maintain the reception area, appointment scheduling, and verification of insurances
- answer incoming calls and take and distribute accurate messages
- greet visitors and determine the nature of their visit
- respond to routine inquiries from internal or external sources
- answer phone calls utilizing a Genesys system
- ensure accurate and timely processing of all requests by taking appropriate action such as scheduling appointments, taking messages, transferring calls to appropriate staff
- ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries
- resolve patient issues through independent problem solving with a goal of first call resolution
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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