Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
401k
Health and Wellness Program
Paid vacation and holidays
Job Description
This job opening is at a reputable automotive dealership that prides itself on delivering excellent customer service and a professional experience to all visitors and callers. The dealership operates in a competitive market where first impressions are crucial, and it understands the significance of a warm and efficient welcome as the gateway to customer satisfaction and loyalty. With a strong emphasis on teamwork and operational flow, the dealership ensures all departments work cohesively, providing seamless service from the moment a customer walks in or makes a call, through to the completion of their automotive needs. Known for its commitment to... Show More
Job Requirements
- High school diploma or GED
- Previous retail or customer service experience preferred
- Basic computer skills
- Strong communication skills
- Ability to multitask and work in fast-paced environment
- Professional demeanor
- Customer service orientation
- Reliable and punctual
- Ability to maintain confidentiality
Job Qualifications
- No experience required but a plus
- Automotive dealership experience a plus
- Previous retail and/or customer service experience
- Must be customer service oriented
- Friendly with high energy and the willingness to go above and beyond
- Excellent communication, customer service, and problem solving skills, including the ability to maintain composure under stress
- Strong organization skills, able to multi-task, and can manage time to meet frequently changing deadlines in a fast-paced environment
- Must conduct oneself in a professional manner
- Basic computer and Microsoft Office skills
- Strive to respect and facilitate teamwork within all departments
- Professional appearance and work ethic
- Must be a team player with a strong sense of commitment to the customer and team members
- Bilingual a plus
Job Duties
- Answer all incoming calls according to all company policies with exceptional telephone skills
- Greet customers as per the greeting procedure when they arrive at the dealership in a professional manner with enthusiasm to assist every guest
- Direct phone calls to the appropriate parties as necessary
- Take written messages from occupied personnel and notify them as soon as possible regarding pending messages
- Coordinate questions and issues with the appropriate department personnel
- Maintain confidentiality of company and customer information at all times
- Answer service department telephone calls to the people requested and best suited to take the call and take written messages when the needed personnel are not available
- Assist the service staff in contacting customers to inform them that their vehicles have been completed
- Perform other duties as assigned
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Job Qualifications
Experience
No experience required
Job Location
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