Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $17.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Reimbursement
401k
Paid time to volunteer in your local community
Job Description
Dentists of East Brainerd is a reputable dental practice committed to delivering top-quality oral healthcare and creating lasting relationships with patients through exceptional service. Our team is composed of experienced professionals dedicated to fostering a welcoming and patient-centered environment where every individual feels valued and cared for. We emphasize a culture rooted in compassion, professionalism, and continuous growth, ensuring that both patients and staff enjoy a supportive atmosphere. As part of a respected dental network, Dentists of East Brainerd uphold the highest standards in patient care, utilizing the latest dental technologies and best practices to enhance oral health outcomes.Show More
Job Requirements
- High school diploma or GED
- Prior course work or on-the-job training in dentistry, insurance or business preferred
- Knowledge of office practices, technology applications and patient insurances
- Strong interpersonal and communication skills
- Ability to handle confidential patient information
- Self-motivated and reliable
- Ability to manage tasks and time effectively
- Proficient in practice management systems
- Ability to work independently and as part of a team
Job Qualifications
- High school diploma or general education degree (GED)
- Prior course work or on-the-job training in the fields of dentistry, insurance, or business
- Knowledge of office practices, technology applications and patient insurances
- Energetic self-starter who sets realistic goals, meets commitments and prioritizes daily to achieve results
- Flexible and adaptive patient advocate with empathy, passion and ethical standards
- Data driven decision-maker with detailed, organized and structured approach and comprehensive knowledge of operational processes
- Understands profit drivers and utilizes metrics to manage and build financial understanding among team members
- Active listener and behavior observer who creates a win-win need for change
- Self-motivated, reliable individual capable of working independently as well as part of a team
- Effective task and time manager without compromising quality
- Excellent interpersonal, oral and written communication skills
- Ability to handle and maintain extreme confidentially with patient records
- Organized and detail-oriented able to work in a fast-paced environment
Job Duties
- Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
- Support the PPE process by helping to get patients to come into the office and continue the connection once they are in the office through ensuring they are comfortable during their visit
- Schedule appointments that result in each healthcare provider having a smooth, productive day
- Interact and communicate with patients and guests in the reception area during their wait time
- Answer telephones in a timely manner and handle all calls with efficiency and thoroughness
- Ensure that all tasks on the front office checklist are completed daily
- Post payments to patient accounts in accordance with Company policies
- Subject Matter Expert in practice management system with regards to patient registration, e-check in, ensuring account information is accurate and up to date for each visit
- Be efficient in patient check in, obtaining all necessary consents and promptly notifying back office of each patient's arrival and presenting any pertinent patient information to the back-office team
- Confirm all patient appointments in accordance with the office confirmation policies or a minimum of 2 days in advance
- Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner
- Active participant in daily morning huddles, monthly team meetings and any other meetings as required
- Thorough understanding of business imperatives and how the role directly impacts metrics
- Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework
- Becomes knowledgeable and supports clinician on patient education regarding the Mouth-Body Connection
- Maintains an appropriate professional appearance and demeanor in accordance with company policies
- addresses others professionally and respectfully
- Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies
- Other duties and responsibilities as assigned
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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