Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
short-term disability
long-term disability
Life insurance
Job Description
Conviva Senior Primary Care is a healthcare provider dedicated to delivering proactive and preventive care specifically for senior patients. As an integral part of CenterWell Senior Primary Care, Conviva combines clinical expertise with a value-based care model designed to optimize patient outcomes while minimizing costs. Their services include wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment. Conviva emphasizes a holistic approach to health, addressing the social, emotional, behavioral, and financial aspects that influence overall patient well-being. CenterWell, a leading division of Humana Inc., extends these values across its network by creating patient-centered experiences. Recognized as the... Show More
Job Requirements
- Must have previous experience working in a primary care setting
- 2+ years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system
- Ability to handle high call volume and multi-task while providing an exceptional customer experience
- Excellent customer service and phone etiquette
- Knowledge of MS Office (Word, Excel, Outlook, Access)
Job Qualifications
- Previous experience working in a primary care setting
- 2+ years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system
- Ability to handle high call volume and multi-task
- Excellent customer service and phone etiquette
- Knowledge of MS Office (Word, Excel, Outlook, Access)
- Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, or NextGen preferred
Job Duties
- Answer phone calls utilizing a multi-line telephone system
- Ensure accurate and timely processing of all requests by taking appropriate action such as scheduling appointments, taking messages, transferring calls to appropriate staff
- Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries
- Resolve patient issues through independent problem solving with a goal of first call resolution
- Welcome patients and coordinate front desk activities
- Manage high call volume while providing exceptional customer experience
- Assist with basic administrative, clerical and customer support tasks
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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