Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $23.90
Work Schedule
Standard Hours
Benefits
career growth
Learning and development
talent recognition
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Job Description
SPS is a leading outsourcing solutions provider specializing in Intelligent Automation, including Artificial Intelligence and Robotic Process Automation, operating in over 22 countries worldwide. In North America, SPS offers specialized services such as Mailroom Management (both physical and digital), Office Services including Reception, Lobby Concierge, and Conference Room Management, along with Document Processing Services that leverage advanced technologies. The company caters to a diverse client base across multiple sectors, including banking, insurance, legal services, higher education, advertising, and other professional fields, with many clients being Fortune 500 companies. SPS is well-regarded as an award-winning employer of choice, known for its... Show More
Job Requirements
- High school diploma or equivalent
- 1-3 years prior relevant work experience
- Ability to work assigned work hours
- Excellent organizational and time management skills
- Strong analytical and problem-solving abilities
- Excellent written and verbal English communication
- Customer satisfaction driven personality
- Ability to multi-task and prioritize
- Proficiency with computer-based systems such as phone systems, MS Office, copy machines
- Maintaining professional appearance and attitude
- Adherence to company policies
- Ability to lift or move up to 40 lbs
- Ability to walk, bend, kneel, stand or sit for extended periods
Job Qualifications
- High school diploma or equivalent
- 1-3 years of prior work experience
- Prior administrative, reception, or concierge experience preferred
- Excellent organizational and time management skills
- Analytical abilities and problem-solving aptitude
- Superb written and verbal English communication skills
- Strong task-driven personality focused on customer satisfaction
- Ability to multi-task and prioritize assignments
- Computer literacy including multi-phone line systems, PC/Mac, MS Office, multifunctional devices
- Professional appearance and attitude
- Adherence to all company policies and procedures
Job Duties
- Provides 5-star customer service to all employees and visitors
- Answers incoming telephone calls and routes callers appropriately
- Ensures all visitors complete and understand the corporation's Nondisclosure Agreement
- Logs visitors into the registration system
- Activates temporary badges for employees with issues
- Issues facility access cards to employees
- Answers and routes global calls professionally and confidentially
- Prioritizes calls and escalates customer service issues
- Trains back-up staff and provides guidance on policies
- Notifies employees of inbound deliveries and manages mail room interactions
- Provides light administrative support such as scheduling and ordering catering
- Follows up on loaned access cards and contacts Security if not returned
- Builds professional relationships with customers and teams
- Maintains the reception area neat and orderly
- Services and replenishes barista, pantry, kitchen, and meeting areas
- Performs meeting and conference room set-ups
- Monitors and replenishes office supplies
- Assists with copy/print orders and equipment monitoring
- Maintains professionalism and composure with callers and visitors
- Determines additional support needed for sensitive inquiries
- Provides back of office coverage and seeks additional workload during downtime
OysterLink connects hospitality businesses with candidates.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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