Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $19.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Paid parental leave
short-term disability
long-term disability
Life insurance
Volunteer time off
Job Description
Conviva Senior Primary Care is a dedicated healthcare provider that specializes in delivering proactive, preventive care to seniors. With a focus on wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment, Conviva strives to enhance the quality of life for its patients through comprehensive senior care. As part of CenterWell Senior Primary Care, Conviva integrates an innovative, value-based approach that ensures patients receive the best possible care at the most critical times while maintaining cost efficiency. The organization goes beyond addressing physical health by also considering the social, emotional, behavioral, and financial factors that influence patients' overall... Show More
Job Requirements
- Must have previous experience working in a primary care setting
- Two or more years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system
- Ability to handle high call volume and multi-task while providing an exceptional customer experience
- Excellent customer service and phone etiquette
- Knowledge of MS Office (Word, Excel, Outlook, Access)
Job Qualifications
- Previous experience working in a primary care setting
- Two or more years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system
- Excellent customer service and phone etiquette
- Knowledge of MS Office (Word, Excel, Outlook, Access)
- Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen preferred
- Ability to handle high call volume and multi-task effectively
Job Duties
- Answer phone calls utilizing a multi-line telephone system
- Ensure accurate and timely processing of all requests by taking appropriate action, such as scheduling appointments, taking messages, transferring calls to appropriate staff
- Ensure thorough records are maintained by documenting discussion, messages and actions taken to process inquiries
- Resolve patient issues through independent problem solving and with a goal of first call
- Welcome patients and visitors as the first impression of the center
- Coordinate front-desk activities to maintain smooth workflow
- Handle high call volume and multi-task while providing exceptional customer service
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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