Job Overview
Compensation
Type:
Hourly
Rate:
Range $13.75 - $18.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
flexible schedule
Job Description
About: Our facility is a dedicated nursing home that prides itself on providing exceptional care and support to our residents. We understand the importance of comfort, personalized assistance, and emotional support in fostering a welcoming environment for seniors and individuals requiring long-term care. Our team is committed to creating a place where residents feel valued, respected, and empowered throughout their stay.
The role we are hiring for is a vital Customer Service and Administrative Coordinator position within our nursing home. This role offers a unique opportunity for an individual passionate about supporting residents and their families by acting a... Show More
The role we are hiring for is a vital Customer Service and Administrative Coordinator position within our nursing home. This role offers a unique opportunity for an individual passionate about supporting residents and their families by acting a... Show More
Job Requirements
- High school diploma
- experience in customer service or administrative roles preferred
- strong verbal and written communication skills
- ability to manage multiple tasks efficiently
- basic computer skills including Microsoft Office
- ability to work collaboratively within a healthcare environment
- attention to detail
- problem-solving skills
- reliability and professionalism
Job Qualifications
- High school diploma required
- proficiency with Microsoft Office including Word, Excel and Outlook
- possess effective communication skills to maintain positive relationship with residents, families, staff, physicians, consultants, providers, and governmental agencies, their representatives and the community
Job Duties
- Meets and greets all new residents and families to facility
- resolves customer requests, questions and complaints
- provides information to improve customer service
- serves as liaison between residents and other departments
- conducts inquiries on customer satisfaction
- reports information using recommended tools and forms
- identifies, researches and resolves customer concerns
- reports trends to Quality Assurance Committee
- follows up on customer inquiries not immediately resolved
- coordinate discharge planning with resident, family, rehab, nursing, referrals to agencies
- arranges for consults for residents annually or as needed
- serves as role model to foster superb customer service
- assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies
- completes clerical work for administrative and facility personnel
- opens, delivers, and forwards mail
- transcribes materials
- records appointments and meetings for administrative staff
- files necessary documents
- answers telephone and directs caller to correct station
- refers to nursing home directory to ascertain station number of persons requested
- takes messages for staff members
- answers questions of callers according to nursing home policy
- answers routine correspondence
- alerts specified individuals and agencies in case of emergencies
- assembles material for reports and questionnaires
- passes out and collects employment applications
- other duties assigned
Job Qualifications
Experience
No experience required
Job Location
OysterLink connects hospitality businesses with candidates.
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