Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid holidays
vacation
Sick Time
Health plan options
403(b) retirement plan with match
Additional pay for bilingual staff
Free Headspace mindfulness app access
Eligibility for State Loan Forgiveness Program
Job Description
AACI is a well-established organization dedicated to providing quality healthcare services within a community clinic setting. Known for its commitment to patient care, AACI offers a supportive work environment where employees are valued and given opportunities for professional growth. The agency is proud of its inclusive culture and dedication to serving diverse populations with versatile healthcare needs, including primary care and mental health outpatient services. AACI offers comprehensive benefits, paid holidays, and vacation time, along with other employee advantages, making it a desirable workplace for healthcare professionals seeking both career development and work-life balance.
The Medical Front Desk Recepti... Show More
The Medical Front Desk Recepti... Show More
Job Requirements
- High school diploma, GED or equivalent
- minimum of one year of experience in a healthcare environment or knowledge of community primary care and mental health outpatient operations
- customer service experience
- proficiency in computer skills including data entry, internet use and Microsoft office applications
- excellent verbal communication skills
- verbal and written fluency in English
- ability to maintain confidentiality and privacy of information
- ability to adjust to change and ask clarifying questions when necessary
- ability to communicate well with diverse populations
- ability to establish and maintain effective work relationships
Job Qualifications
- High school diploma, GED or equivalent
- minimum of one year of experience in a healthcare environment or knowledge of community primary care and mental health outpatient operations
- customer service experience and ability to provide a high level of customer assistance
- computer skills including proficiency in data entry, internet use and Microsoft office applications
- excellent verbal communication skills
- ability to maintain confidentiality and privacy of information
- verbal and written fluency in English required, bilingual skills in a second language (particularly in Spanish) desired but not required
- ability to adjust to change and ask clarifying questions when necessary
- ability to communicate well with people of diverse cultural professional and experiential backgrounds
- ability to establish and maintain effective work relationships as part of a multi-disciplinary team
Job Duties
- Schedule, reschedule and/or cancel appointments in accordance with AACI's Appointment Scheduling Policy
- answer all Call Center incoming calls, screen, or forward calls, provide information, take messages or schedule appointments
- check insurance and verify eligibility information
- greet persons entering the lobby, determine the nature and purpose of the visit, and direct or escort them to specific destinations
- monitor calls on hold to prevent long wait times
- relay patient questions, requests, and other messages to the appropriate person/department
- collect, update, and verify all pertinent patient demographic and insurance information
- communicate regularly with the supervisor on the status of operations, patient access, medical records, insurance coverage updates and any other related issues
- resolve patient inquiries, complaints or concerns regarding their accounts or appointments
- collect payments from patients in accordance with AACI's policies of handling cash
- complete other related duties and projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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