Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $23.00 - $25.00
Work Schedule
Standard Hours
Weekend Shifts
Benefits
Paid holidays
vacation
Sick Time
Health Insurance
Retirement Plan
Additional pay for bilingual staff
Mindfulness app access
Job Description
AACI (Asian Americans for Community Involvement) is a respected non-profit organization dedicated to providing vital healthcare and social services primarily to the Asian community in Silicon Valley. Founded with a mission to enhance the quality of life of people of all ages and ethnic backgrounds, AACI offers a comprehensive range of programs and services including primary care, mental health, social services, and senior wellness. With a strong focus on culturally competent care, AACI strives to remove barriers to health and promote equity across underserved populations. The organization emphasizes community engagement, advocacy, and education to ensure access to healthcare for vulnerable... Show More
Job Requirements
- High school diploma, GED or equivalent
- minimum of one year of experience in a healthcare environment or knowledge of community primary care and mental health outpatient operations
- ability to provide high level of customer assistance
- computer proficiency including data entry, internet use and Microsoft Office applications
- excellent verbal communication skills
- verbal and written fluency in English
- ability to maintain confidentiality and privacy of information
- ability to work in a fast paced environment
- ability to communicate effectively with diverse populations
- flexibility to work occasional evenings and weekends
Job Qualifications
- High school diploma, GED or equivalent
- minimum of one year of experience in a healthcare environment or knowledge of community primary care and mental health outpatient operations
- customer service experience and ability to provide a high level of customer assistance
- computer skills including proficiency in data entry, internet use and Microsoft Office applications
- excellent verbal communication skills
- ability to maintain confidentiality and privacy of information
- verbal and written fluency in English required
- bilingual skills in a second language particularly in Spanish desired but not required
- ability to adjust to change and ask clarifying questions when necessary
- ability to communicate well with people of diverse cultural, professional and experiential backgrounds
- ability to establish and maintain effective work relationships as part of a multi-disciplinary team
Job Duties
- Schedule, reschedule and/or cancel appointments in accordance with AACI's Appointment Scheduling Policy
- answer all Call Center incoming calls, screen, or forward calls, provide information, take messages or schedule appointments
- check insurance and verify eligibility information
- greet persons entering the lobby, determine the nature and purpose of the visit, and direct or escort them to specific destinations
- monitor calls on hold to prevent long wait times
- relay patient questions, requests, and other messages to the appropriate person/department
- collect, update, and verify all pertinent patient demographic and insurance information
- communicate regularly with the supervisor on the status of operations, patient access, medical records, insurance coverage updates and any other related issues
- resolve patient inquiries, complaints or concerns regarding their accounts or appointments
- collect payments from patients in accordance with AACI's policies of handling cash
- complete other related duties and projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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