Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.92 - $20.86
Work Schedule
Standard Hours
Benefits
10 sick days
10 US holidays
20-25 paid time off days
Medical insurance
Dental Insurance
Vision Insurance
403b Retirement Savings Plan
Disability insurance
Life insurance
Employee assistance program
Job Description
The International Rescue Committee (IRC) is a globally recognized humanitarian non-governmental organization founded in 1933 at the call of Albert Einstein. The IRC is dedicated to responding to the world’s most severe humanitarian crises, providing essential aid and support to people devastated by conflict and disaster. Operating in more than 40 countries and 29 U.S. cities, the IRC focuses on restoring health, safety, education, economic wellbeing, and empowerment to vulnerable populations. Their mission is to help survivors reclaim control of their futures and strengthen their communities, making a lasting impact through programs that promote dignity, safety, and hope. As one... Show More
Job Requirements
- High school diploma or equivalent education or work experience
- Minimum 1 year relevant work experience in administration, reception, or customer service
- Teamwork orientation and experience working with diverse communities
- Well-organized, reliable, professional, detail-oriented and flexible
- Ability to work independently and handle multiple tasks
- Resourceful and proactive problem-solving skills
- Clear and friendly telephone communication skills
- Friendly and welcoming manner when greeting clients and visitors
- Proficiency in Microsoft Office including Excel, Word, and Outlook
- Excellent English communication skills
- Bilingual ability a plus
Job Qualifications
- High school diploma or equivalent education or work experience
- Minimum 1 year relevant work experience in administration, reception, or other professional customer service
- Desire to work as a team member and experience with diverse communities and cultures
- Ability to work independently and maintain responsibility for multiple tasks
- Ability to be resourceful and proactive in dealing with issues
- Ability to speak clearly and friendly over the phone
- Ability to greet clients and visitors in a friendly and welcoming manner face-to-face
- Proficiency with Microsoft Office programs including Excel, Word, and Outlook
- Excellent communication skills with fluency in spoken English
- Bilingual ability in predominant local languages a plus
Job Duties
- Greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department
- Manage flow of visitors during peak periods such as open office hours
- Treat all staff, clients and guests with respect, professionalism, kindness, and dignity
- Perform cashiering duties
- Answer and direct incoming telephone calls
- Refer inquiries from clients and guests to the appropriate staff
- Make appointments and conduct follow-up calls
- Manage voicemail system and send messages to appropriate staff
- Ensure clients check in when they arrive and provide programmatic support such as receiving documents
- Provide referrals and information on IRC programs and services
- Maintain and tidy the lobby, classroom, conference room, and huddle rooms
- Maintain up-to-date information on front desk processes and update lobby bulletin boards with information and flyers
- Monitor stock of office supplies and inform manager when low
- Provide clients with donation supplies and ensure correct documentation
- Maintain office equipment including copier and escalate issues
- Receive and distribute mail and packages
- Process outgoing mail and deposit in mailbox daily
- Perform other tasks and projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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