Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.70 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
flexible spending accounts
health savings accounts
Retirement Savings Plans
Paid Time Off
Job Description
Cushman & Wakefield is a leading global real estate services firm known for its comprehensive portfolio of services, including property management, brokerage, and commercial real estate solutions. Established and trusted worldwide, Cushman & Wakefield prides itself on innovation, professional excellence, and an unwavering commitment to delivering value to clients, employees, and the communities it serves. As a company at the forefront of the real estate industry, Cushman & Wakefield provides a dynamic and inclusive work environment dedicated to fostering growth, diversity, and collaboration among its employees. Its services span a wide range of sectors including office, industrial, retail, multifamily, and... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in front desk hospitality or administrative roles preferred
- strong communication skills both verbal and written
- proficiency in using digital tools including visitor management systems and Microsoft Office
- ability to multitask and stay organized in a fast-paced environment
- ability to stand or sit for extended periods
- ability to lift up to twenty-five pounds occasionally
- strong interpersonal skills with a high level of professionalism and emotional intelligence
Job Qualifications
- Strong people skills and an elevated level of professionalism and emotional intelligence
- excellent verbal and written communication
- comfort using digital tools such as visitor management systems Microsoft Office and workplace communication platforms
- meticulous with strong organizational skills and the ability to multitask effectively
- ability to remain calm and composed in a fast-paced high-visibility environment
- prior front desk hospitality or administrative experience preferred
Job Duties
- Warmly greet and direct all visitors ensuring they feel welcomed from arrival to departure
- deliver an elevated level of hospitality by proactively acknowledging and engaging with repeat visitors using names when possible and assisting personnel
- manage and maintain an organized professional and welcoming front desk and lobby environment
- provide accurate answers to frequently asked questions about facilities meetings and general workplace operations
- offer clear way-finding support escort guests when necessary and within reason
- maintain an up-to-date knowledge of building and floor layouts meeting rooms and key personnel
- ensure that all individuals entering the building are properly badged and authorized
- issue temporary badges using the company's badging software collect and track loaner badges
- partner with Security and Facilities teams to uphold building access policies and flag any security concerns
- assist new hires contractors and employees with badging processes and troubleshooting
- answer and route incoming calls promptly and professionally using standard greeting scripts and escalation protocols
- respond to inquiries with clarity and warmth providing accurate information or redirecting to the appropriate department
- monitor general inboxes or communication platforms if applicable to ensure timely responses to inquiries or requests
- support onsite events by assisting with coordination set-up catering coordination and attendee management
- conduct regular checks of the lobby and surrounding spaces to ensure cleanliness order and adherence to safety standards submit work orders as needed
- ensure lobby monitors are displaying relevant information such as meetings campus events birthdays and work anniversaries
- collaborate with the Senior Workplace Experience Manager on hospitality programming and initiatives
- create a minimum of five proactive work orders weekly to maintain service excellence
- receive and triage incoming USPS mail to the appropriate shipping and receiving contact
- maintain awareness of Lost and Found policies and support tracking or return processes as needed
- support ad hoc administrative duties such as data entry inventory checks courier scheduling and document prep
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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