Job Overview
Compensation
Type:
Hourly
Rate:
Range $14.25 - $18.25
Benefits
Health Insurance
Paid Time Off
performance bonuses
Employee Discounts
Retirement Plan
Professional development opportunities
wellness programs
Job Description
Our establishment is a leading fitness club dedicated to providing exceptional experiences to our members through outstanding customer service and professional fitness support. We pride ourselves on a welcoming and motivating environment designed to help individuals achieve their health and wellness goals. As a part of our commitment to excellence, we continuously strive to foster a community where members feel valued and supported at every step of their fitness journey. The club operates with a strong mission and vision focused on member satisfaction, retention, and overall club profitability. Our organizational philosophy is centered on service standards, pillars of success, and... Show More
Job Requirements
- CPR/AED certified within 60 days
- Minimum one year of customer service experience preferred
- Ability to greet and assist members warmly
- Competency in handling phone communications
- Must be punctual and wear department-specific uniform
- Ability to follow emergency procedures
- Availability to participate in team meetings
- Ability to maintain a clean and attractive work environment
Job Qualifications
- CPR/AED certification within 60 days of employment
- Minimum one year of customer service experience preferred
- Strong communication and interpersonal skills
- Ability to operate member management systems proficiently
- Willingness to adhere to company service standards and policies
- Ability to work as a team player and maintain open communication
- Detail-oriented with excellent organizational skills
Job Duties
- Greet members and guests with a friendly and positive attitude
- Monitor member check-in by verifying membership cards and taking pictures
- Administer the UPS system for Membership Directors
- Answer phone calls efficiently and direct them appropriately
- Take accurate phone messages and record all reservations
- Sign members up and check them in for classes
- Complete opening, closing, and cleaning checklists according to procedures
- Inform members of upcoming activities, promotions, and policy changes
- Maintain a clean and organized front desk area
- Perform administrative and support duties as assigned
- Participate actively in department and club meetings
- Adhere to emergency response protocols and safety guidelines
Job Location
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