Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $22.00
Work Schedule
Standard Hours
Benefits
Retirement Plan
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Medical insurance
Dental Insurance
Vision Insurance
life insurance/AD&D
Disability insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Job Description
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience by offering innovative FM solutions that ensure a safe, healthy, and sustainable environment. Their service portfolio spans various industries including Life Science, Technology, Oil & Gas, and Manufacturing markets. With a strong focus on self-performance, ESFM delivers 80% of all IFM solutions directly to its clients, providing consistent hospitality experiences that significantly boost client employee engagement and productivity. ESFM's commitment to excellence was recognized in 2020 when it... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous customer service and receptionist experience preferred
- Proficiency with telephone systems and office equipment
- Strong interpersonal and communication skills
- Ability to maintain professional and welcoming demeanor
- Ability to perform duties Monday through Friday, 8:00 am to 5:00 pm
- Eligibility to work legally in the United States
Job Qualifications
- Two to three years of experience in a client service/reception position within a hospitality or corporate environment
- Computer skills and knowledge of office technology/equipment
Job Duties
- Properly greets and handles visitors with a smile and maintains eye contact through the entire interaction
- Addresses guests and clients by name whenever possible
- Answers telephones in a friendly, professional manner, takes messages with accuracy and appropriately handles or refers questions and requests
- Handles on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start/end times, attendees in the room, food and beverage orders, etc.
- Advises the appropriate staff members of changes in meeting room status, special requests, etc.
- Implements established security policies and procedures with regard to arriving and departing visitors, contractors, delivery persons, etc.
- Acts as a Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation, transportation, community retail, neighborhood amenities, and organizational information
- Handles car service requests for visitors and staff members
- Communicates requests to the appropriate internal support departments such as building maintenance (heating and cooling issues), IT (computer issues), AV technology (meeting room technical support), and mail room (package pickups and deliveries)
- Performs other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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