Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
competitive compensation
Job Description
Royal Caribbean Group is a leading global vacation company renowned for its outstanding collection of cruise brands, including Royal Caribbean International, Celebrity Cruises, and Silversea Cruises. As an industry pioneer, Royal Caribbean Group offers the most innovative fleet and privately owned destinations, delivering unforgettable vacation experiences to millions of guests worldwide. With a focus on excellence, innovation, and guest satisfaction, the company remains a dominant force in the vacation and cruise travel industry. Known for its exceptional team culture, Royal Caribbean Group is proudly committed to career growth opportunities, competitive compensation packages, and comprehensive employee benefits. Joining Royal Caribbean means... Show More
Job Requirements
- High school degree or equivalent
- 2-3 years of receptionist or phone operator experience in a high volume corporate environment
- Strong communication skills oral and written
- Excellent customer service capabilities
- Ability to handle challenging customers tactfully
- Maintain professionalism and calmness
- Professional appearance
- Must be bilingual fluent in English and Spanish
Job Qualifications
- High school degree or equivalent
- 2-3 years of experience as a receptionist or phone operator in a high volume corporate environment
- Strong oral and written communication skills
- Excellent customer service skills
- Ability to handle irate customers and difficult situations with tact and diplomacy
- Ability to remain poised and calm under pressure
- Ability to display a professional and friendly demeanor
- Good judgment and problem-solving skills
- Professional personal presentation
- Bilingual in English and Spanish - fluent
Job Duties
- Greets all visitors guests and employees as they arrive
- Screens incoming calls and forwards them to appropriate extensions including calls for executives
- Reviews daily call summaries from answering service and relays messages via email to appropriate parties
- Ensures all visitors register in the visitor's log and provides visitor badges
- Announces guests and grants access to approved users of the visitor parking lot while monitoring to ensure only visitors are given access
- Directs all employees to employee parking lots
- Monitors the reception area for litter and tidiness to maintain a welcoming atmosphere
- Reports maintenance issues to the Facilities Help Desk
- Performs other administrative duties as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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