Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.70 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
retirement savings plan
Paid Time Off
Disability insurance
Life insurance
Job Description
Cushman & Wakefield is a leading global real estate services firm, known for delivering exceptional commercial real estate services worldwide. With a presence in numerous countries and a dedicated team of real estate professionals, Cushman & Wakefield is committed to providing comprehensive solutions that meet the evolving needs of clients across various industries. The company prides itself on fostering an inclusive work environment that values diversity, innovation, and excellence. Cushman & Wakefield offers a wide range of services including property management, facilities management, leasing, capital markets, and advisory services, ensuring their clients receive expert guidance and support in all aspects... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in front desk hospitality or administrative roles preferred
- ability to operate office equipment including phones computers scanners and copy machines
- ability to sit stand or walk for extended periods
- ability to lift up to twenty-five pounds
- strong communication and interpersonal skills
- proficiency with digital visitor management systems and Microsoft Office
- ability to maintain professionalism under pressure
Job Qualifications
- Strong people skills and an elevated level of professionalism and emotional intelligence
- excellent verbal and written communication
- comfort using digital tools such as visitor management systems Microsoft Office and workplace communication platforms
- meticulous with strong organizational skills and the ability to multitask effectively
- ability to remain calm and composed in a fast-paced high-visibility environment
- prior front desk hospitality or administrative experience preferred
Job Duties
- Warmly greet and direct all visitors ensuring they feel welcomed from arrival to departure
- deliver an elevated level of hospitality by proactively acknowledging and engaging with repeat visitors using names when possible and assistance to personnel
- manage and maintain an organized professional and welcoming front desk and lobby environment
- provide accurate answers to frequently asked questions about facilities meetings and general workplace operations
- offer clear way-finding support escort guests when necessary and within reason
- maintain up-to-date knowledge of building and floor layouts meeting rooms and key personnel
- ensure that all individuals entering the building are properly badged and authorized
- issue temporary badges using company badging software collect and track loaner badges
- partner with security and facilities teams to uphold building access policies and flag any security concerns
- assist new hires contractors and employees with badging processes and troubleshooting
- answer and route incoming calls promptly and professionally using standard greeting scripts and escalation protocols
- respond to inquiries with clarity and warmth providing accurate information or redirecting to the appropriate department
- monitor general inboxes or communication platforms to ensure timely responses to inquiries or requests
- support onsite events by assisting with coordination set-up catering coordination and attendee management
- conduct regular checks of the lobby and surrounding spaces to ensure cleanliness order and adherence to safety standards submit work orders as needed
- ensure lobby monitors are displaying relevant information such as meetings campus events birthdays and work anniversaries
- collaborate with the senior workplace experience manager on hospitality programming and initiatives
- create a minimum of five proactive work orders weekly to maintain service excellence
- receive and triage incoming USPS mail to appropriate shipping and receiving contacts
- maintain awareness of lost and found policies and support tracking or return processes as needed
- support ad hoc administrative duties such as data entry inventory checks courier scheduling and document preparation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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