Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.92 - $20.86
Work Schedule
Standard Hours
Benefits
10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
Medical insurance
Dental Insurance
Vision Insurance
403b retirement savings plan with matching
Disability insurance
Life insurance
Employee assistance program
Job Description
The International Rescue Committee (IRC) is a globally recognized humanitarian non-governmental organization dedicated to responding to the world's most severe crises. Founded in 1933 at the call of Albert Einstein, the IRC operates in over 40 countries and 29 U.S. cities. Its mission is to help individuals and communities devastated by conflict and disaster restore health, safety, education, economic wellbeing, and self-sufficiency. As one of the world's largest international humanitarian organizations, the IRC is committed to delivering lasting impact by restoring safety, dignity, and hope to millions of people worldwide. The organization's core values include integrity, service, equality, and accountability,... Show More
Job Requirements
- High school diploma or equivalent education or work experience
- minimum 1 year relevant work experience in administration, reception, or other experience in providing professional customer service
- desire to work as a team member and demonstrated experience working with diverse communities and cultures
- must be well-organized, reliable, professional, detail oriented and flexible
- ability to work independently, be a self-starter and maintain responsibility for multiple tasks
- ability to be resourceful and proactive in dealing with issues that may arise
- ability to speak in a clear and friendly manner over the phone
- ability to greet clients and visitors in a friendly and welcoming manner when face-to-face
- demonstrated proficiency with Microsoft Office programs including Excel, Word, and Outlook
- excellent communication skills, with fluency in spoken English
- bilingual ability in one of the predominant languages of the local client base a plus
Job Qualifications
- High school diploma or equivalent education or work experience
- minimum 1 year relevant work experience in administration, reception, or other experience in providing professional customer service
- desire to work as a team member and demonstrated experience working with diverse communities and cultures
- must be well-organized, reliable, professional, detail oriented and flexible
- ability to work independently, be a self-starter and maintain responsibility for multiple tasks
- ability to be resourceful and proactive in dealing with issues that may arise
- ability to speak in a clear and friendly manner over the phone
- ability to greet clients and visitors in a friendly and welcoming manner when face-to-face
- demonstrated proficiency with Microsoft Office programs including Excel, Word, and Outlook
- excellent communication skills, with fluency in spoken English
- bilingual ability in one of the predominant languages of the local client base a plus
Job Duties
- Greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department
- manage flow of visitors during peak periods such as open office hours
- treat all staff, clients and guests with respect, professionalism, kindness, and dignity
- cashiering duties
- answer and direct incoming telephone calls
- refer inquiries from clients and guests to the appropriate staff
- make appointments and conduct follow-up calls
- manage voicemail system and send messages to appropriate staff
- ensure clients are checking-in when they arrive to the IRC and provide other programmatic support such as receiving documents from clients and directing them to appropriate staff
- provide referrals and information on IRC programs and services
- refer non-IRC clients to appropriate internal and external resources
- maintain and tidy up the lobby, the classroom, the conference room, the small and large huddle rooms periodically throughout the day
- maintain up-to-date information on front desk processes and procedures and update lobby bulletin boards with up-to-date information/flyers
- maintain stock of office supplies and inform manager when low on stock
- provide clients with donation supplies and ensure documentation is handled correctly
- maintain office equipment including copier in good working order
- escalate issues as needed
- receive and distribute mail and packages
- process outgoing mail and deposit in mailbox on daily basis
- other tasks and projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: