Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $21.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Health savings account
commuter transit and parking benefits
supplemental life insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
legal program
Identity Theft Protection
pet discounts
Pet insurance
group home and auto insurance
Employee assistance program
short term disability
Life insurance
education discounts
401k with Matching
entertainment discounts
Paid Time Off
Job Description
SPS is a globally recognized outsourcing solutions provider that leverages Intelligent Automation, including Artificial Intelligence and Robotic Process Automation, to serve clients in more than 22 countries. Specializing in a wide range of services, SPS supports sectors such as banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies. In North America, SPS offers comprehensive Mailroom Management both physical and digital, Office Services like Reception, Lobby Concierge, and Conference Room Management, along with advanced Document Processing Services. This commitment to innovation and excellence allows SPS to maintain its status as an award-winning employer of choice.Show More
Job Requirements
- High School Diploma or equivalent
- 1-3 years of relevant work experience
- ability to work assigned hours determined by manager
- excellent organizational and time management skills
- strong analytical and problem-solving skills
- excellent written and verbal communication skills in English
- customer service oriented personality
- ability to multi-task and prioritize effectively
- familiarity or willingness to learn computer systems and office equipment
- professional appearance and demeanor
- adherence to company policies
Job Qualifications
- High School Diploma or equivalent
- 1-3 years prior work experience, preferably in administrative, reception, or concierge roles
- excellent organizational and time management skills
- analytical abilities and aptitude in problem-solving
- superb written and verbal English communication skills
- a strong task-driven personality focused on customer satisfaction
- ability to multi-task and prioritize tasks, assignments, and customer needs
- current knowledge or ability to learn computer-based systems required for the position such as multi-phone line systems, PC/Mac systems, MS Office, multifunction devices (copiers/scanners), fax/mail machines
- required to maintain professional appearance and attitude
- adherence to all company policies and procedures
Job Duties
- Provides 5-star customer service to all employees and visitors
- answers incoming telephone calls and routes callers to the person who can best assist them
- ensures all visitors complete, sign, and understand their responsibility for adhering to the corporation's Nondisclosure Agreement (NDA)
- logs visitors into the registration system
- activates access for temporary badges for employees who forgot or lost their badge or are experiencing issues with their current badge
- issues facility access cards to employees
- answers and properly routes global calls, some confidential in nature, using company-wide switchboard or provides appropriate information to the caller
- prioritizes calls and escalates customer service issues to the proper chain of command
- takes initiative to ensure the company phone and speed dial lists are current
- is responsible for training a back-up and providing guidance on policies and procedures
- notifies employees upon receipt of inbound deliveries or has the delivery made to the Mail Room as appropriate
- provides light administrative support such as scheduling meeting rooms, ordering catering, and assisting other teams with various tasks
- follows up on loaned access cards to ensure all are returned and contacts Security if the card is not returned by the end of the day
- builds professional relationships with customers and other teams
- maintains the reception area in a neat and orderly fashion
- services and replenishes barista, pantry, conference, kitchen, or meeting areas
- performs meeting room and conference room set-ups
- monitors the level of office supplies and replenishes or orders accordingly
- assists with copy/print orders and monitoring equipment functionality
- maintains professionalism and composure when interacting with all callers and visitors
- strategically determines additional support needed when handling sensitive inquiries
- provides back office coverage as needed
- proactively seeks out additional work during downtime
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: