Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Flexible work environment
Job Description
PacificSource is a reputable health insurance company dedicated to helping members access quality, affordable care. As an equal opportunity employer, PacificSource welcomes and values diversity across all aspects of its workforce, promoting a respectful and inclusive environment. With a strong commitment to social justice, equity, and community involvement, PacificSource continues to serve as a leader in the healthcare sector, emphasizing customer service, innovation, and continuous improvement. The company's culture is built on core values that foster teamwork, open communication, and professional growth.
The role being offered is for a Front Desk Receptionist at PacificSource. This position plays a cr... Show More
The role being offered is for a Front Desk Receptionist at PacificSource. This position plays a cr... Show More
Job Requirements
- High School Diploma or equivalent
- One year of multiline phone experience or reception duties preferred
- Typing skills and 10-key proficiency required
- Ability to communicate clearly and effectively
- Organizational and planning skills needed
- Must be able to sit and/or stand for extended periods
- Light lifting and carrying
- Ability to handle confidential information with discretion
- Must comply with HIPAA laws and company policies
- Legal authorization to work in the country
Job Qualifications
- High School Diploma or equivalent
- One year of multiline phone experience or reception duties preferred
- Typing skills and 10-key proficiency
- Proficient computer skills preferred
- Strong communication skills, both written and verbal
- Ability to plan and organize tasks effectively
- Teamwork and collaboration skills
- Adaptability and problem-solving abilities
- Knowledge of customer service principles
- Understanding of confidentiality and HIPAA compliance
Job Duties
- Answer incoming calls in a prompt, courteous manner
- Assist callers by quickly determining needs and directing calls to appropriate personnel or department
- Communicate efficiently and effectively to obtain, give, and exchange information
- Greet and direct visitors professionally
- Ensure guests are identified and registered before allowing access to secured areas
- Partner with building maintenance for office upkeep and cleanliness
- Coordinate office vendors to ensure efficient operations
- Receive premium payments, prepare receipts, and secure premiums
- Maintain the lobby as a professional first impression of PacificSource
- Assist in developing and maintaining policies and procedures
- Complete clerical duties such as address changes, documenting survey results, preparing packets
- Maintain office supply inventory and manage orders
- Attend to safety of employees and guests without endangering self or others
- Provide frontline communication and relay urgent or emergency information
- Assist with clerical tasks of other departments as needed
- Meet department and company performance and attendance expectations
- Follow privacy policies and HIPAA regulations
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: