Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $21.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Training and Development
Flexible Schedule
Job Description
David's Bridal is a leading retailer specializing in bridal gowns, bridesmaid dresses, and various formal wear. Known for its wide selection and personalized services, David's Bridal has established itself as a trusted brand catering to brides and their wedding parties across the United States. The company is committed to providing exceptional customer experiences through knowledgeable staff, comprehensive service offerings including alterations, and a welcoming shopping environment. As a well-established player in the bridal and formalwear industry, David's Bridal focuses on ensuring that every customer feels celebrated and supported throughout their special occasion journey.
The Alterations Customer Service Representative ... Show More
The Alterations Customer Service Representative ... Show More
Job Requirements
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior sewing experience is helpful
- prior experience with computerized POS system
- ability to stand, walk, and sit for extended periods of time
- ability to lift and/or move up to 10 pounds
- manual dexterity to perform duties such as use of POS terminals, counting money, steaming garments, accessing computers and telephones
- ability to follow quality control guidelines and inspect garments
- ability to maintain high dress code standards
- effective communication skills
- ability to multitask and manage multiple customers at once
Job Qualifications
- High school diploma or equivalent degree
- 1-2 years prior retail experience in an apparel or specialty store environment
- prior sewing experience is helpful
- prior experience with computerized POS system
- excellent communication skills
- strong customer service skills
- ability to multitask effectively
- ability to work in a fast-paced retail environment
Job Duties
- Welcome all customers with genuine and friendly enthusiasm over the phone, virtual chats and in person
- use all systems to manage the customer flow to deliver five-star customer experience
- meet all service vows including prepare, welcome, meet needs and be there for all customers
- responsible for providing an exceptional service experience to multiple customers at one time
- proactively address customer concerns with confidence
- effectively communicate how alterations can play an important role in perfecting the dress
- promote all alterations services and personalization options
- maintain store standards including cleanliness, organization, and promotional readiness
- greet and escort alterations customers to and from appointments
- press, steam, and spot clean all merchandise
- follow quality control guidelines and inspect garments before final delivery
- build long-term relationships to meet and exceed customer satisfaction
- support inventory management and process special orders
- support all cash wrap behaviors and processes transactions accurately
- seek assistance from the Alterations Manager to address unresolved customer issues
- maintain a clean and well-organized alterations room
- perform duties assigned by store management
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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