Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Standard Hours
Benefits
Employer-paid medical insurance
pharmacy coverage
Dental Insurance
Vision Insurance
Life insurance
Employee assistance program
behavioral health services
Flexible spending account
401k retirement savings plan
Income protection insurance
Vacation Time
Company celebrations
Employee Referral Bonus
Tuition Reimbursement
License renewal CEU cost reimbursement
Business-casual working environment
sick days
Paid holidays
Mileage reimbursement
Job Description
Regal Medical Group, Lakeside Community Healthcare, and Affiliated Doctors of Orange County comprise one of the fastest growing Independent Physician Associations in Southern California, known for delivering exceptional healthcare services in a supportive and fast-paced environment. This medical group is committed to providing quality health plans to members and emphasizes professionalism, employee growth, and teamwork. With a focus on fostering a welcoming atmosphere, the company offers considerable opportunities for advancement and personal development. Team members are encouraged to excel and grow alongside the organization, reflecting the belief that employee success equates to company success. They provide comprehensive medical, financial, and... Show More
Job Requirements
- Minimum two years of high volume call center experience
- High school diploma or equivalent
- Ability to deal responsibly with confidential matters
- Ability to multi-task and meet deadlines in a high stress environment
- Must have excellent communication skills, both verbal and written
- Ability to read, write and understand the English language
- Pleasant telephone manner and telephone etiquette
- Proficient in MS Office programs
- Knowledge of computers, faxes, printers and office equipment
- Self-starter willing to take on multiple tasks
- Must be able to review and interpret health plan benefits and provider contracts
- Able to interface with customers both internal and external
- Typing 45 WPM with accuracy
- Ability to communicate effectively orally and written answering and resolving a minimum of 65 calls per day with matching documentation
- Strong organizational skills with emphasis on prioritizing and attention to details
Job Qualifications
- Minimum two years of high volume call center experience
- High school diploma or equivalent
- Ability to deal responsibly with confidential matters
- Ability to multi-task and meet deadlines in a high stress environment
- Excellent verbal and written communication skills
- Ability to read, write and understand the English language
- Pleasant telephone manner and telephone etiquette
- Proficient in MS Office programs including Word, Excel, Outlook, Access, and PowerPoint
- Knowledge of computers, faxes, printers, and other office equipment
- Self-starter willing to take on multiple tasks
- Ability to review and interpret health plan benefits and provider contracts
- Able to interface with internal and external customers
- Typing speed of 45 WPM with accuracy
- Strong organizational skills with emphasis on prioritizing and attention to detail
- Effective oral and written communication answering and resolving a minimum of 65 calls per day with matching documentation
Job Duties
- Receives incoming calls through phone queues involving multiple issues from Members and Health Plans
- Maintains or exceeds quality and productivity standards of a minimum of 65 calls per day with matching documentation
- Anticipates our customers/caller's needs by understanding wants and needs, listening for cues, identifying how to respond, and determining the level of intervention required
- Maintains patient confidentiality ensuring HIPAA compliance
- Processes member's demographic updates
- Works independently to resolve telephonic issues
- Complies with office safety, infection control, universal precaution, and exposure policies
- Maintains awareness of changes in policies, procedures, and protocol
- Handles designated assignments and prioritizes work to maintain workflow
- Ensures accurate and grammatically correct communication with all levels of staff, MDs, and administration
- Displays professionalism, warm and pleasant phone personality, emphasizing tact, empathy, good judgment, and patience
- Performs all other duties as directed by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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