Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Professional development opportunities
Flexible work environment
Job Description
PacificSource is a leading health insurance company dedicated to helping its members access quality and affordable healthcare. Known for its commitment to diversity, equity, inclusion, and social justice, PacificSource fosters a workplace culture built on core values such as integrity, teamwork, customer service, open communication, community involvement, and the pursuit of excellence. As an equal opportunity employer, PacificSource ensures that all qualified applicants receive consideration without regard to protected veteran status, disability, race, religion, gender identity, and other protected characteristics, underscoring its strong commitment to building an inclusive and respectful environment for all employees and the communities they serve.
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Job Requirements
- High school diploma or equivalent
- One year of multiline phone or reception experience preferred
- Typing skills and 10-key proficiency required
- Ability to communicate clearly and effectively
- Ability to maintain confidentiality and comply with HIPAA regulations
- Ability to perform repetitive motions such as typing and filing
- Ability to sit or stand for extended periods
- Light lifting and carrying of files
- Ability to read and comprehend written and spoken English
Job Qualifications
- High school diploma or equivalent
- One year of multiline phone experience and/or reception duties preferred
- Typing skills
- 10-key skills
- Computer skills preferred
- Knowledge of customer service principles
- Strong communication skills
- Organizational skills
- Ability to handle confidential information
- Ability to work collaboratively in a team environment
Job Duties
- Answer incoming calls in a prompt, courteous manner
- Assist callers by quickly determining the caller's needs and accurately directing calls to the appropriate personnel and/or department
- Communicate efficiently and effectively in obtaining, giving and exchanging information
- Greet and direct visitors
- Assure guests are identified and registered before allowing access to secured sections of the building
- Partner with building maintenance to ensure general office maintenance and cleanliness
- Coordinate office vendors to keep office operating efficiently
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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