Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
employee training
Paid holidays
Job Description
Our company is a well-established auto body repair facility dedicated to providing top-quality collision repair services to our valued customers. We take pride in our commitment to excellence, customer satisfaction, and maintaining long-lasting relationships with our clients and insurance partners. With a team of skilled professionals, we ensure every vehicle repair is handled efficiently, accurately, and with the utmost care. Our modern facility is equipped with the latest technology and systems such as CCC, CDK, and ARMS to streamline the repair process and improve communication between customers, insurance companies, and our Collision Team.
We are currently seeking a Collision Cus... Show More
We are currently seeking a Collision Cus... Show More
Job Requirements
- Minimum 1 year experience in a similar role
- Preferred 1 year experience in an auto body or similar work environment including previous customer service experience
- Excellent problem solving skills
- Strong attention to detail with a high degree of accuracy
- Proficiency in Microsoft Office Suite including Outlook
- Professional attitude and appearance
- Solid written and verbal communication skills
- Strong sales drive and exceptional customer service
- Ability to be resourceful and proactive when issues arise
- Multitasking and time-management skills, with the ability to prioritize tasks
- Must pass and maintain accept MVR and driving standards
- Must pass background and drug screenings
Job Qualifications
- Minimum 1 year experience in a similar role
- Preferred 1 year experience in an auto body or similar work environment including previous customer service experience
- Excellent problem solving skills
- Strong attention to detail with a high degree of accuracy
- Proficiency in Microsoft Office Suite including Outlook
- Professional attitude and appearance
- Solid written and verbal communication skills
- Strong sales drive and exceptional customer service
- Ability to be resourceful and proactive when issues arise
- Multitasking and time-management skills, with the ability to prioritize tasks
Job Duties
- Greets and welcomes guests as soon as they arrive at the office
- Schedules appointments for vehicle repair using CCC and CDK
- Receives cash, checks, and credit card payments from customers and records the amounts received
- Ensures timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repair
- Prepares RO work packet consisting of QC check list, work order, parts listed, and windshield tag used to record the proper indicators
- Records all communication with customers or insurance partners during the repair process using CCC or CDK
- Confirms car rental information and updates CCC with rental car usage information
- Manage ARMS system throughout the day to ensure all vehicles appearing in the system are also noted in CCC and CDK
- Closes repair orders on the computer system in a timely manner
- Files repair orders
- Reconciles cash drawers daily, as directed by the accounting office
- Follows up on body shop accounts receivables to maintain satisfactory levels of payment
- Assists body shop manager as necessary
- Maintains a professional appearance and work area
- Maintains a professional attitude with customers, colleagues, and vendors
- Other duties may be assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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