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Receptionist in Vallejo

Receptionist

PDS Health

Receptionist

Vallejo, CA, USA|Onsite

Job Overview

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Employment Type

Hourly
Full-time
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Compensation

Type:
Hourly
Rate:
Range $19.50 - $27.25
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Work Schedule

Standard Hours
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Reimbursement
401k
paid volunteer time

Job Description

Fairfield Dentists and Orthodontics is a well-established dental and orthodontic practice committed to providing exceptional oral healthcare services to its community. The practice is known for its comprehensive suite of dental and orthodontic services, delivered by a team of experienced healthcare professionals dedicated to ensuring each patient receives personalized, compassionate care. With a focus on both preventative and corrective dental treatments, Fairfield Dentists and Orthodontics maintains a patient-first philosophy that emphasizes comfort, education, and optimal outcomes.

This role is an exciting opportunity for individuals seeking to grow their career in the dental field. The position of Receptionist at Fairfield... Show More

Job Requirements

  • High school diploma or general education degree (GED)
  • prior experience in a customer service or administrative role preferred
  • ability to handle patient information confidentially
  • excellent communication and organizational skills
  • proficiency with computer applications and practice management systems
  • ability to multitask and prioritize in a fast-paced environment
  • willingness to learn and adapt
  • professional demeanor and appearance
  • compliance with company policies and regulatory standards

Job Qualifications

  • High school diploma or general education degree (GED)
  • prior coursework or on-the-job training in dentistry, insurance, or business is preferred
  • knowledge of office practices, technology applications, and patient insurances
  • results oriented with the ability to set and meet realistic goals
  • patient advocate with empathy and ethical approach
  • process focused with strong organizational and computer skills
  • financial acumen with understanding of profit drivers and market competition
  • strong influencing skills including active listening and behavior observation
  • self-motivated and reliable
  • excellent interpersonal, oral and written communication skills
  • ability to manage tasks and time effectively
  • detail oriented and able to maintain confidentiality
  • able to work in a fast-paced environment

Job Duties

  • Modeling company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
  • support the Perfect Patient Experience (PPE) process by helping to get patients into the office and ensuring comfort during visits
  • schedule appointments to provide a smooth and productive day for healthcare providers
  • interact and communicate with patients and guests in the reception area during wait times
  • answer telephones promptly and handle calls efficiently and thoroughly
  • complete all tasks on the front office checklist daily
  • post payments to patient accounts according to company policies
  • act as subject matter expert in practice management system regarding patient registration, e-check in, and account accuracy
  • efficiently check in patients, obtain necessary consents, and notify back-office promptly with pertinent information
  • confirm all patient appointments in accordance with office policies or at least two days in advance
  • return and resolve all patient messages received from the Contact Center in a timely manner
  • actively participate in daily morning huddles, monthly team meetings, and other required meetings
  • demonstrate understanding of business imperatives and impact on metrics
  • uphold stewardship of the PDS Brand consistent with its framework
  • support clinician on patient education regarding the Mouth-Body Connection
  • maintain professional appearance and demeanor per company policies
  • ensure compliance with Company policies and regulatory bodies
  • perform other duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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