Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,000.00 - $45,800.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement plan
Paid Time Off
Paid parental leave
Life insurance
Job Description
Conviva Senior Primary Care is dedicated to providing proactive and preventive healthcare services specifically designed for seniors. Their comprehensive care includes wellness visits, physical exams, chronic condition management, screenings, minor injury treatments, and more. As part of CenterWell Senior Primary Care, Conviva focuses on a value-based approach to healthcare where the goal is to deliver the best care when it is needed the most and at the lowest cost possible. They address not only the physical health of their patients but also take into consideration social, emotional, behavioral, and financial needs that may impact overall well-being.
CenterWell, a Human... Show More
CenterWell, a Human... Show More
Job Requirements
- minimum one year of experience in healthcare or customer service
- bilingual proficiency in English and Spanish
- strong communication and interpersonal skills
- ability to multitask and work in a fast-paced environment
- familiarity with MS Office software
- passion for improving patient care and experience
- must pass tuberculosis screening
- availability to work Monday through Friday from 8:00 AM to 5:00 PM
Job Qualifications
- one year or more of healthcare setting experience preferred
- strong customer service background in retail, hospitality, or call centers considered
- bilingual in English and Spanish
- excellent customer service and phone etiquette
- team player with a positive attitude
- ability to multitask effectively in a fast-paced environment
- attention to detail and highly organized
- knowledge of MS Office (Word, Excel, Outlook, Access)
- value-based care model experience preferred
- knowledge of medical terminology preferred
- experience with EMR systems preferred
Job Duties
- receive and route incoming and outgoing telephone calls accurately and courteously
- greet visitors and determine the nature of their visit
- issue visitor passes and maintain visitor logs
- alert appropriate parties of visitor arrival or direct visitors to the appropriate department
- respond to routine inquiries regarding location, hours, and contact information
- operate switchboard or multi-line phone system and maintain long distance call logs
- perform basic administrative tasks including booking meeting rooms, typing, organizing and distributing mail, and managing courier packages
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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