Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $24.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Reimbursement
401k
paid volunteer time
Job Description
Stanton Smiles Dentistry is a reputable dental care provider, recognized for its commitment to delivering exceptional patient experiences and fostering a supportive work environment. As a distinguished practice in the healthcare sector, Stanton Smiles Dentistry emphasizes the importance of cultivating long-term relationships with patients by creating a welcoming and professional atmosphere. The establishment prides itself on upholding a strong company culture rooted in its core values and operational excellence, which is encapsulated within the We Believe Behavioral Framework. This framework guides every team member to consistently perform with integrity, empathy, and efficiency, contributing to the overall success of the practice.Show More
Job Requirements
- High school diploma or general education degree (GED)
- Prior coursework or training in dentistry, insurance, or business preferred
- Experience with office practices and technology applications
- Ability to communicate effectively with patients and team members
- Strong organizational and multitasking skills
- Customer service orientation with a friendly and professional demeanor
- Capability to maintain patient confidentiality
- Proficient with practice management systems and patient registration processes
- Reliable and punctual with the ability to work independently and collaboratively
- Commitment to uphold company policies and regulatory compliance
Job Qualifications
- High school diploma or general education degree (GED)
- Prior coursework or on-the-job training in dentistry, insurance, or business is preferred
- Knowledge of office practices, technology applications, and patient insurances
- Energetic self-starter who sets realistic goals, meets commitments, and prioritizes to achieve results
- Flexible and empathetic patient advocate with ethical standards
- Detail-oriented, organized, and computer proficient process-focused operator
- Financial acumen including understanding profit drivers and using metrics to manage
- Ability to influence and communicate effectively by active listening and observing behavior
- Self-motivated and reliable individual capable of working independently and with a team
- Excellent interpersonal, oral, and written communication skills
- Capability to handle and maintain strict confidentiality of patient records
- Able to work efficiently in a fast-paced environment while maintaining quality
Job Duties
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
- Support the perfect patient experience process by helping to get patients into the office and ensuring their comfort during visits
- Schedule appointments to enable a smooth, productive day for healthcare providers
- Interact and communicate with patients and guests in the reception area during their wait time
- Answer telephones promptly and handle calls with efficiency and thoroughness
- Complete all tasks on the front office checklist daily
- Post payments to patient accounts in accordance with company policies
- Serve as a subject matter expert in practice management systems for patient registration and e-check in
- Efficiently check in patients, obtain necessary consents, and notify back office of arrivals with pertinent information
- Confirm patient appointments in line with office policies at least two days in advance
- Return and resolve patient messages received from the Contact Center in a timely manner
- Actively participate in daily morning huddles, monthly team meetings, and other required meetings
- Understand business imperatives and how this role impacts metrics
- Demonstrate stewardship of the PDS brand through decisions consistent with the brand framework
- Support clinicians on patient education about the Mouth-Body Connection
- Maintain professional appearance and demeanor according to company policies
- Ensure compliance with company policies and regulatory requirements
- Perform other duties and responsibilities as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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