Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $18.50 - $24.50
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
Job Description
On Lok PACE is a dedicated non-profit organization committed to improving the quality of life and healthcare outcomes for frail seniors. Established with the mission to provide community-based care for elderly individuals who have complex chronic needs, On Lok PACE operates under the Program of All-Inclusive Care for the Elderly (PACE) model. The organization emphasizes keeping seniors in their familiar community settings rather than institutional environments, which enhances their well-being while supporting families and caregivers. By addressing common challenges such as transportation to medical appointments, medication management, coordination of specialist care, and social engagement, On Lok PACE creates a comprehensive... Show More
Job Requirements
- High school graduate or equivalent
- minimum two years of experience in customer-facing administrative role
- minimum one year experience working with frail or elderly in volunteer or professional capacity
- experience working with diverse populations
- excellent communication skills
- ability to manage multiple tasks in a busy environment
- strong organizational skills
- bilingual ability may be required
- computer proficiency with Microsoft Office and scheduling systems
- familiarity with office equipment and troubleshooting
- experience with dementia population preferred
- experience with electronic health records preferred
- experience in interdisciplinary team settings preferred
Job Qualifications
- High School graduate or equivalent required
- minimum of two (2) years of work experience in a customer-facing administrative role (i.e. walk-in customer service, reception)
- minimum one (1) year experience working with the frail or elderly in a volunteer or professional capacity
- experience and excitement to work with a diverse population of colleagues and participants
- excellent interpersonal skills, including ability to communicate in a professional and warm manner and provide clear and accurate verbal and written communications
- thrive in a busy, engaging environment with multiple interruptions and varied types of work
- highly organized, able to prioritize tasks and conduct thorough follow-up
- bilingual ability may be required for specific assignments (bilingual Spanish/English, Mandarin/English or Cantonese/English)
- computer proficient with experience in Microsoft Office Suite, scheduling systems, and other relevant office technology
- familiarity and moderate technical understanding of office equipment
- ability to troubleshoot and report issues to servicers, as needed
- experience working with dementia population, preferred
- experience with electronic health record system preferred
- experience working within the framework of an interdisciplinary team preferred
Job Duties
- Greet and screen all incoming visitors and direct them appropriately based on nature of visit
- greet participants when they arrive and ensure they are seen by appropriate staff and directed to the appropriate program
- ensure that visitors sign in and out of logbook or system and have appropriate ID name tags on
- answer and screen all main phone line incoming telephone calls, engage the language line (interpreter services) as-needed, and direct all calls to the appropriate team
- provide accurate program and services information
- monitor the main phone voicemail account and return or direct messages appropriately
- demonstrate knowledge of and uphold established policies and procedures, objectives, quality assurance program, safety and regulatory standards
- champion healthcare hospitality through the On Lok practice of G.R.E.A.T. for 5-Star service at the center
- provide appropriate program and service information to program participants and advocate for them to ensure they are receiving attention timely
- communicate regularly with Program Manager and/or Center Support Supervisor to provide feedback on center functioning, report inefficiencies, and propose strategies to improve workflows and processes that serve our team members and participants
- organize mail and other packages
- inform appropriate person/distribute accordingly
- assist center staff & IDT members with administrative tasks as requested, including but not limited to assisting kitchen team with portable meal labeling on bags, assisting clinic staff with paperwork from providers, and assisting transportation with coordinating schedules
- lock entry and/or fire exit upon closing
- in coordination with program staff and security team, share responsibility for security of all entrances and exits to building
- may be responsible to support trouble shooting of on-call administrators and Medical Doctors (MDs)
- all other reasonably related jobs as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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