Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Benefits
Free Meals
Free parking
Free on-site fitness center
State-of-the-art work environment
Employee Referral Program
Health Insurance
Dental Insurance
401(k) with Company Match
Career development training
Tuition Reimbursement
Job Description
North Hill is a distinguished not-for-profit senior living community located in Needham, Massachusetts, with over 40 years of dedicated service to individuals aged 65 and older. The community prides itself on providing vibrant living opportunities combined with a wide range of hospitality, wellness, and healthcare services. These services are designed to promote comfort, independence, and a high quality of life for its residents. North Hill emphasizes a holistic approach to senior care by creating an environment that nurtures emotional, physical, and social well-being. This comprehensive care model is supported by a team of skilled healthcare professionals, hospitality experts, and wellness... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of two years experience in guest services preferred
- Strong communication skills with an outgoing personality and willingness to engage with Residents
- Ability to work part-time hours
- Capacity to adhere to department uniform, appearance, and grooming standards
- Compliance with OSHA safety regulations and local health and safety laws
- Ability to provide excellent customer service consistently
- Basic computer skills for handling scheduling and reservation systems
Job Qualifications
- High School diploma or equivalent
- Minimum of two years experience in guest services preferred
- Strong communication skills with an outgoing personality and willingness to engage with Residents
- Ability to deliver exceptional customer service
- Proficient in handling multi-line telephone systems
- Familiarity with basic administrative and clerical procedures
- Ability to work effectively as part of a team
- Patience and a positive attitude when interacting with elderly residents
Job Duties
- Greet all Residents, Team Members, and guests in a professional manner and direct to the appropriate location, serving as the initial contact and resource for the community
- Answer incoming telephone calls in a cheerful manner, determine purpose of callers, and forward calls to appropriate personnel or department
- Perform all duties and responsibilities with a positive attitude
- Receive inquiries and release information in accordance with established policies and procedures
- Assist with screening and registering visitors to the community
- Notify appropriate personnel if suspicious behavior is observed
- Assist with the processing of work-orders for Residents and ensure information is communicated to the correct department
- Maintain Campus Calendar production and distribution
- Maintain and sort assigned mail for the mailroom
- Support guest room reservation system and check-ins
- Assist with scheduling Resident transportation including doctor’s visits and events
- Deliver a memorable first impression of hospitality
- Maintain a high level of communication and feedback to ensure information is passed in a timely manner
- Communicate any challenges, complaints or service difficulties to immediate supervisor
- Meet department uniform, appearance, and grooming requirements
- Comply with all OSHA safety regulations and local applicable laws regarding health, safety, or environment
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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