Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $22.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Paid Time Off
short-term disability
long-term disability
401k
Life insurance
Job Description
Rochester Motor Cars is a reputable automotive company committed to delivering exceptional quality automotive products and services. With a strong focus on customer satisfaction and employee loyalty, Rochester Motor Cars aims to be an industry leader by consistently exceeding expectations. The company takes pride in its mission to provide unmatched automotive services while fostering a work environment where employees can grow, make meaningful connections, and achieve their career goals. At Rochester Motor Cars, the philosophy of 1-2-3-4-5 drives every aspect of the business, focusing on customer enthusiasm, employee satisfaction, financial performance, market effectiveness, and ongoing improvement. This approach ensures a... Show More
Job Requirements
- high school diploma or equivalent
- previous customer service experience preferred
- strong phone, computer and email skills
- excellent verbal and written communication
- team-oriented with desire to achieve both individual and collective goals
- excellent time management and organizational skills
- works well under pressure
Job Qualifications
- high school diploma or equivalent
- previous customer service experience preferred
- strong phone skills
- strong computer skills
- strong email skills
- excellent verbal and written communication
- team-oriented with desire to achieve individual and collective goals
- excellent time management and organizational skills
- ability to work well under pressure
Job Duties
- manage high volume of incoming calls
- ensure all incoming calls are answered efficiently and professionally
- place outbound calls as needed
- follow-up with existing customers to confirm satisfaction and generate leads
- provide exceptional customer experience
- contribute to high CSI scores
- enter and/or update customer information into the CRM system
- be a liaison between customers and the sales/service department
- manage shuttle rides for customers
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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