Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.25 - $19.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid Time Off
Disability insurance
Life insurance
Job Description
Conviva Senior Primary Care is a specialized healthcare provider dedicated to delivering proactive and preventive care to senior patients. Focused on wellness visits, physical exams, chronic condition management, screenings, minor injury treatments, and more, Conviva is committed to ensuring that seniors receive comprehensive care tailored to their unique needs. As part of CenterWell Senior Primary Care, operating under the umbrella of Humana Inc., Conviva leverages a value-based care model that prioritizes quality outcomes while managing costs efficiently. This approach goes beyond just physical health to address vital aspects of patients' social, emotional, behavioral, and financial well-being, recognizing that overall health... Show More
Job Requirements
- high school diploma or equivalent
- minimum 2 years of relevant experience in a healthcare setting
- proficiency with computer-based practice management software
- strong verbal and written communication skills
- ability to multitask and manage time effectively
- friendly and professional demeanor
- availability to work Monday through Friday, 8 am to 5 pm
- commitment to maintaining patient confidentiality and data privacy
Job Qualifications
- 2+ years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system
- ability to handle high call volume and multitask while providing an exceptional customer experience
- excellent customer service and phone etiquette
- knowledge of MS Office including Word, Excel, Outlook, and Access
- experience with EMR systems such as E-Clinical Works, Epic, Athena Health, or NextGen preferred
Job Duties
- Answer phone calls utilizing a multiline telephone system
- ensure accurate and timely processing of all requests by taking appropriate action such as scheduling appointments, taking messages, transferring calls to appropriate staff
- ensure thorough records are maintained by documenting discussions, messages, and actions taken to process inquiries
- resolve patient issues through independent problem solving aiming for first-call resolution
- welcome patients and coordinate front-desk activities
- manage high call volumes while maintaining exceptional customer experience
- perform basic administrative and clerical tasks related to operational and customer support
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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