Job Overview
Compensation
Type:
Hourly
Rate:
Range $12.75 - $16.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional development opportunities
Paid holidays
Disability insurance
Job Description
This position is within a healthcare facility focused on providing high-quality care and a welcoming environment for its residents, including elderly and disabled individuals. The facility emphasizes a culture of teamwork among employees and prioritizes hospitality and comfort for visitors and residents alike. Known for its commitment to excellent care, the facility values employees who embody professionalism, compassion, and a strong customer service orientation. The workplace environment is supportive and structured to uphold residents' rights and maintain confidentiality and safety at all times.
The role is primarily responsible for managing all incoming telephone calls and assisting visitors entering the f... Show More
The role is primarily responsible for managing all incoming telephone calls and assisting visitors entering the f... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or front desk role preferred
- strong organizational skills
- ability to communicate clearly and professionally
- basic computer skills
- ability to handle multiple tasks simultaneously
- physical ability to perform essential duties
- compliance with facility policies and resident rights
- willingness to participate in ongoing training and education
Job Qualifications
- Good communication skills with excellent self-discipline and patience
- organized and detailed in work performance
- genuine caring for elderly and disabled people
- experience in customer service or a healthcare support role preferred
- ability to maintain confidentiality
- familiarity with standard safety and emergency procedures
- ability to work effectively in a team environment
Job Duties
- Manage the telephone and switchboard
- operate paging/telephone system as required
- answer calls timely and courteously
- direct calls promptly and accurately
- assist visitors upon arrival by greeting them courteously and providing directions
- ensure all visitors/vendors sign in
- demonstrate customer service skills including smiling, greeting effectively, and offering assistance
- maintain a neat and orderly work area
- perform other clerical duties such as assisting with special projects, mail handling, filing, preparing informational packets, ordering supplies, and data entry
- attend in-service education programs
- maintain confidentiality of resident and facility information
- protect residents from neglect, mistreatment, and abuse
- protect the personal property of residents
- perform duties as directed by supervisor or administrator
Job Qualifications
Experience
No experience required
Job Location
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