Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $38,000.00 - $45,800.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) retirement savings plan
Paid Time Off
Paid parental leave
Short-term and long-term disability coverage
Job Description
Conviva Senior Primary Care is a dedicated healthcare provider specializing in proactive and preventive care tailored specifically for seniors. As an integral part of CenterWell Senior Primary Care and Humana Inc., Conviva focuses on delivering top-tier medical services that encompass wellness visits, physical exams, chronic condition management, screenings, minor injury treatment, and more. Their philosophy centers on a value-based approach to healthcare, ensuring patients receive the best possible care when they need it most and at the most affordable cost. Conviva not only addresses physical health but also acknowledges the importance of social, emotional, behavioral, and financial factors that impact... Show More
Job Requirements
- 2+ years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system
- Ability to handle high call volume and multitask while providing an exceptional customer experience
- Excellent customer service and phone etiquette
- Knowledge of MS Office (Word, Excel, Outlook, Access)
- Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and NextGen preferred
Job Qualifications
- 2+ years of experience in a medical office or healthcare setting utilizing a computer-based practice management software system
- Ability to handle high call volume and multitask while providing an exceptional customer experience
- Excellent customer service and phone etiquette
- Knowledge of MS Office including Word, Excel, Outlook, and Access
- Experience with EMR systems such as E-Clinical Works, Epic, Athena Health, and NextGen preferred
Job Duties
- Answer phone calls utilizing a multi-line telephone system
- Ensure accurate and timely processing of all requests by taking appropriate action such as scheduling appointments, taking messages, transferring calls to appropriate staff
- Ensure thorough records are maintained by documenting discussion, messages, and actions taken to process inquiries
- Resolve patient issues through independent problem solving with a goal of first call resolution
- Welcome patients and coordinate front-desk activities
- Perform basic administrative, clerical, operational, customer support, and computational tasks
- Handle high call volume and multitasking while providing exceptional customer experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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