Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $26.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Reimbursement
401k
Paid time to volunteer in your local community
Job Description
Erie Modern Dentistry is a progressive dental practice dedicated to providing exceptional patient care through a team of experienced and compassionate professionals. The clinic is committed to creating a welcoming, friendly, and professional atmosphere for every patient that walks through its doors. As a trusted provider in the community, Erie Modern Dentistry strives to combine advanced dental techniques with a deep understanding of the patient experience to foster lifelong relationships focused on oral health and wellness. The establishment emphasizes a patient-centered approach, ensuring that each visit is comfortable and efficient, while promoting the overall health and happiness of its patients.... Show More
Job Requirements
- High school diploma or general education degree (GED)
- prior coursework or on-the-job training in dentistry, insurance, or business preferred
- knowledge of office practices, technology applications, and patient insurances
- energetic self-starter who sets realistic goals and meets commitments
- flexible and empathetic with strong ethical standards
- organized and detail-oriented
- excellent communication skills
- ability to handle confidential information
- ability to manage tasks and time effectively
- reliable and self-motivated
- proficient in computer applications
Job Qualifications
- High school diploma or general education degree (GED)
- prior coursework or on-the-job training in dentistry, insurance, or business preferred
- knowledge of office practices, technology applications, and patient insurances
- results oriented with energetic and persistent approach
- patient advocate with empathy and ethical standards
- process focused with strong organizational and computer skills
- financial acumen including understanding profit drivers and market competition
- influencer with active listening and behavior observation skills
- self-motivated and reliable
- excellent interpersonal, oral, and written communication skills
- ability to handle and maintain confidentiality with patient records
- organized and detail-oriented
- able to work well in a fast-paced environment
Job Duties
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework
- support the Perfect Patient Experience process by helping to get patients into the office and ensuring their comfort during visits
- schedule appointments to ensure healthcare providers have smooth and productive days
- interact and communicate with patients and guests in the reception area
- answer telephones timely and handle calls efficiently and thoroughly
- complete all tasks on the front office checklist daily
- post payments to patient accounts in accordance with company policies
- act as subject matter expert in the practice management system for patient registration and account accuracy
- efficiently manage patient check-in, consents, and notify back office of patient arrival with pertinent information
- confirm all patient appointments at least two days in advance
- return and resolve patient messages received from the Contact Center promptly
- participate actively in daily morning huddles, monthly team meetings, and other meetings as required
- understand business imperatives and how the role impacts metrics
- demonstrate stewardship of the PDS Brand consistent with the brand framework
- support clinician on patient education about the Mouth-Body Connection
- maintain professional appearance and demeanor as per company policies
- ensure compliance with company, state, federal, and regulatory policies
- perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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