Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee assistance program
discounts
Job Description
The Village at Brookwood, located in Burlington, NC, is a welcoming and vibrant community that prides itself on providing exceptional living experiences for its residents. As a reputable residential community, The Village at Brookwood is committed to creating a safe, engaging, and supportive environment where residents feel valued and at home. The community offers an array of amenities and activities designed to promote an active, friendly, and comfortable lifestyle for all residents. With a focus on top-tier customer service and community engagement, The Village at Brookwood stands out as a leader in residential living in the area.
We are curr... Show More
We are curr... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of two years of customer service, hospitality, senior services, or related experience preferred
- Ability to obtain CPR/First Aid certification if not already certified
- Strong communication and interpersonal skills
- Dependability and strong time management
- Ability to maintain confidentiality and professionalism
- Ability to handle multiple tasks and prioritize workload
- Physical ability to lift up to 50 pounds occasionally
Job Qualifications
- High school diploma or equivalent required
- Minimum of two years of customer service, hospitality, senior services, or related experience preferred
- Two years of post-secondary education may substitute for experience
- CPR/First Aid certification preferred or ability to obtain
- Friendly, outgoing, flexible, and positive personality
- Strong communication, interpersonal, and organizational skills
- Ability to work cooperatively with residents, staff, and visitors while maintaining patience, courtesy, and professionalism
- Commitment to resident rights, safety, and confidentiality
- Dependable with strong time management and accountability
- Comfortable listening to resident, family, or visitor concerns and escalating issues appropriately
Job Duties
- Greet all residents, guests, and visitors with warmth, professionalism, and a service-focused attitude
- Provide directions and general campus navigation assistance
- Answer and route incoming calls using a multi-line phone system
- Take accurate messages as needed
- Maintain a clean, organized, and welcoming reception desk and lobby area
- Stay informed of community events, calendars, and activities to appropriately guide residents and guests
- Distribute flyers, memos, and other communications to resident mailboxes
- Update the resident informational phone line daily
- Maintain and update the Resident Absence Log
- Receive, tag, log, and distribute packages
- Notify residents or departments of deliveries
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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