Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $21.00
Work Schedule
Standard Hours
Benefits
10 sick days
10 US holidays
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
retirement savings plan
Job Description
The International Rescue Committee (IRC) is a leading international humanitarian organization dedicated to responding to the world's most severe crises caused by conflict and disaster. Established in 1933 at the call of the renowned physicist Albert Einstein, the IRC has grown to become one of the largest international non-governmental organizations (INGOs) operating in more than 40 countries globally and 29 cities across the United States. The IRC's mission is to help those affected by some of the world’s worst humanitarian emergencies to survive and rebuild their lives with dignity and hope. They focus on restoring essential services such as health,... Show More
Job Requirements
- High school diploma or equivalent education or work experience
- Minimum 1 year relevant work experience in administration, reception, or customer service
- Desire to work as a team member and experience with diverse communities and cultures
- Organizational skills, reliability, professionalism, attention to detail, and flexibility
- Ability to work independently and be a self-starter
- Ability to be resourceful and proactive
- Clear and friendly telephone communication skills
- Friendly and welcoming demeanor for face-to-face interactions
- Proficiency with Microsoft Office programs including Excel, Word, and Outlook
- Excellent communication skills with fluency in spoken English
- Bilingual ability in predominant local languages a plus
Job Qualifications
- High school diploma or equivalent education
- Minimum 1 year relevant work experience in administration, reception, or professional customer service
- Experience working with diverse communities and cultures
- Proficiency in Microsoft Office including Excel, Word, and Outlook
- Excellent communication skills with fluency in spoken English
- Ability to greet clients and visitors in a friendly and professional manner
- Ability to work independently and manage multiple tasks
- Bilingual ability a plus
Job Duties
- Greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department
- Manage flow of visitors during peak periods such as open office hours
- Treat all staff, clients and guests with respect, professionalism, kindness, and dignity
- Perform cashiering duties
- Answer and direct incoming telephone calls
- Refer inquiries from clients and guests to the appropriate staff
- Make appointments and conduct follow-up calls
- Manage voicemail system and send messages to appropriate staff
- Ensure clients are checking in when they arrive to the IRC and provide other programmatic support, such as receiving documents from clients and directing them to appropriate staff
- Provide referrals and information on IRC programs and services
- Refer non-IRC clients to appropriate internal and external resources
- Maintain and tidy the lobby, classroom, conference room, and huddle rooms throughout the day
- Maintain up-to-date information on front desk processes and update lobby bulletin boards
- Maintain stock of office supplies and report low stock to manager
- Provide clients with donation supplies and ensure proper documentation
- Maintain office equipment including copier and escalate issues as needed
- Receive and distribute mail and packages
- Process outgoing mail and deposit in mailbox daily
- Perform other tasks and projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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