Job Overview
Compensation
Type:
Hourly
Rate:
Exact $23.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee wellness programs
Disability insurance
Job Description
Valley View Skilled Nursing and Rehabilitation is a respected healthcare facility known for providing comprehensive skilled nursing and rehabilitative services. The center is dedicated to enhancing the quality of life for its residents through compassionate care, innovative programs, and a commitment to continuous improvement. As an employer, Valley View Skilled Nursing and Rehabilitation emphasizes inclusivity and diversity, operating as an Equal Employment Opportunity (EEO) provider, embracing applicants from all backgrounds including males, females, individuals with disabilities, and protected veterans. The facility is equipped with modern amenities and supportive staff to ensure every resident receives personalized attention tailored to their unique... Show More
Job Requirements
- High school diploma or equivalent
- experience in customer service
- knowledge of healthcare facility operations
- good communication skills
- ability to handle multiple priorities
- familiarity with office software
- attention to detail
- team player
Job Qualifications
- High school diploma or equivalent
- prior experience in a customer service role, preferably in healthcare or skilled nursing facility
- strong communication and interpersonal skills
- proficiency in basic office software and administrative procedures
- ability to handle multiple tasks with attention to detail
- knowledge of Federal and State regulations related to healthcare facility operations is an asset
- ability to work collaboratively in a team environment
- problem-solving skills to resolve customer inquiries and complaints effectively
- organizational skills to manage clerical and administrative duties efficiently
Job Duties
- Meets and greets all new residents to facility
- explains and orients residents to facility services such as telephone, cable, dietary preferences, laundry and activities
- resolves customer requests, questions and complaints
- provides information to improve customer service
- serves as liaison between residents and other departments
- conducts inquiries on customer satisfaction
- reports information using recommended tools and forms
- identifies, researches and resolves customer concerns
- reports trends to Quality Assurance Committee
- follows up on customer inquiries not immediately resolved
- coordinates discharge planning with resident, family, rehab, nursing, referrals to agencies
- arranges for consults for residents annually or as needed
- serves as role model to foster superb customer service
- assists the center in ensuring adherence to Federal and State regulations including participating in survey process and the correction of deficiencies
- completes clerical work for administrative and facility personnel
- opens, delivers, and forwards mail
- transcribes materials
- records appointments and meetings for administrative staff
- files necessary documents
- answers telephone and directs caller to correct station
- refers to nursing home directory to ascertain station number of persons requested
- takes messages for staff members
- answers questions of callers according to nursing home policy
- answers routine correspondence
- alerts specified individuals and agencies in case of emergencies
- assembles material for reports and questionnaires
- announces notifications over public address system
- updates resident directory including resident's names, room locations, and telephone extensions
- arranges for service of office equipment
- performs duties related to petty cash, accounts receivable/collections, resident trust fund, renewals, and business office functions as needed
- receives payments for services rendered and records amount received
- distributes petty cash and makes change
- prepares and distributes receipts for monies received
- passes out and collects employment applications
- other duties, responsibilities and activities as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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