Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.92 - $20.86
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
403B retirement plan
Disability insurance
Life insurance
Job Description
The International Rescue Committee (IRC) is a globally recognized humanitarian organization dedicated to responding to some of the world’s most severe crises. Established in 1933 at the call of Albert Einstein, the IRC has grown to become one of the world’s largest international non-governmental organizations focused on humanitarian relief and development. With operations spanning over 40 countries and 29 cities across the United States, the IRC is committed to restoring health, safety, education, economic wellbeing, and power to people affected by conflict and disaster. The organization’s core mission centers on helping individuals and communities reclaim control of their futures, rebuild... Show More
Job Requirements
- High school diploma or equivalent education or work experience
- minimum 1 year relevant work experience in administration, reception, or providing professional customer service
- desire to work as a team member and demonstrated experience working with diverse communities and cultures
- must be well-organized, reliable, professional, detail oriented and flexible
- ability to work independently, be a self-starter and maintain responsibility for multiple tasks
- ability to be resourceful and proactive in dealing with issues that may arise
- ability to speak in a clear and friendly manner over the phone
- ability to greet clients and visitors in a friendly and welcoming manner when face-to-face
- demonstrated proficiency with Microsoft Office programs including Excel, Word, and Outlook
- excellent communication skills, with fluency in spoken English
- bilingual ability in one of the predominant languages of the local client base a plus
Job Qualifications
- High school diploma or equivalent education or work experience
- minimum 1 year relevant work experience in administration, reception, or providing professional customer service
- desire to work as a team member and experience working with diverse communities and cultures
- well-organized, reliable, professional, detail oriented and flexible
- ability to work independently, be a self-starter and maintain responsibility for multiple tasks
- ability to be resourceful and proactive in dealing with issues
- ability to speak clearly and friendly over the phone
- ability to greet clients and visitors in a friendly and welcoming manner
- demonstrated proficiency with Microsoft Office including Excel, Word, and Outlook
- excellent communication skills with fluency in spoken English
- bilingual ability in one of the predominant local languages a plus
Job Duties
- Greet visitors, ascertain their needs, answer basic questions, and direct them to the appropriate staff person or department
- manage flow of visitors during peak periods such as open office hours
- treat all staff, clients and guests with respect, professionalism, kindness, and dignity
- cashiering duties
- answer and direct incoming telephone calls
- refer inquiries from clients and guests to the appropriate staff
- make appointments and conduct follow-up calls
- manage voicemail system and send messages to appropriate staff
- ensure clients are checking-in when they arrive and provide other programmatic support such as receiving documents and directing to appropriate staff
- provide referrals and information on IRC programs and services
- refer non-IRC clients to appropriate internal and external resources
- maintain and tidy up the lobby, classroom, conference room, and huddle rooms periodically
- maintain up-to-date information on front desk processes and update lobby bulletin boards with current information and flyers
- maintain stock of office supplies and inform manager when low
- provide clients with donation supplies and ensure documentation is handled correctly
- maintain office equipment including copiers and escalate issues as needed
- receive and distribute mail and packages
- process outgoing mail and deposit daily
- other tasks and projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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