Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional Development
Flexible Schedule
Retirement Plan
Employee assistance program
Job Description
Starfish Family Services is a respected community organization committed to providing essential support and services to children and families in need. Focused on nurturing and empowering individuals through comprehensive programs, Starfish Family Services operates as a nonprofit entity dedicated to fostering family stability, safety, and well-being. The organization emphasizes collaborative, client-centered approaches, ensuring services are accessible and responsive to the unique challenges families face. Starfish Family Services maintains a strong presence within the local community, working alongside various stakeholders including healthcare providers, social service agencies, and educational institutions to deliver integrated services that promote positive outcomes.
The Receptionist positio... Show More
The Receptionist positio... Show More
Job Requirements
- High school diploma or equivalent
- Minimum of one year previous office experience
- Valid driver's license and/or reliable transportation
- Ability to provide coverage at other locations and work Saturday shifts as needed
- Ability to communicate effectively
- Must be computer literate
- Ability to manage multiple priorities
- Commitment to confidentiality and HIPAA compliance
Job Qualifications
- High school diploma or equivalent
- Minimum of one year office experience
- Experience with Community Mental Health preferred
- Experience with electronic health records preferred
- Excellent interpersonal and customer service skills
- Knowledge of HIPAA and Release of Information laws
- Strong problem solving and critical thinking skills
- Ability to enter data accurately
- Ability to work cooperatively as part of a team
- Effective communication skills both oral and written
- Proficient with standard office equipment and Microsoft Office Suite
- Commitment to personal and professional growth
- Dedicated to the welfare of children and families
Job Duties
- Greets all visitors, team members and families with a warm and welcoming demeanor
- Answers phones, answers questions and/or routes to appropriate team members
- Accurately take messages and pass them on to applicable staff in a timely manner
- Request and accept payments and provide receipts for payments
- Refer consumers to billing for payment arrangements when applicable
- Processes all money received with cash reconciliation process
- Forwards to supervisor upon completion
- Administers, monitors, and collects Quality Assurance Surveys
- Conducts customer service portion of the Intake with consumers in a thorough and accurate manner
- Performs tasks specific to opening all new clients within 24 hours of intake
- Schedules consumers with doctors, confirms appointments
- Maintains waitlists for psychiatric appointment cancellations and notifies clients of availability
- Schedules consumers for Outpatient Therapists and documents all attempts and notes
- Coordinates and communicates with clinicians to manage client requests
- Works collaboratively with outpatient therapists and other team members
- Uploads materials in case records timely and accurately
- Opens and date stamps mail, distributes to appropriate staff
- Checks consumers in, updates client demographic information in the EHR
- Types correspondence or reports from written drafts
- Performs data entry
- Facilitates records request/release process for behavioral health
- Cooperates in investigations related to personnel, licensing or accreditation
- Assists in emergency procedures
- Attends agency, departmental meetings and trainings
- Provides role observation opportunities to new employees
- Performs other reasonably related duties as assigned including coverage at other locations and mandated overtime
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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