Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,800.00 - $50,400.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Holidays
Recognition pay
401(k) retirement plan
Tuition Assistance
Parental leave
Job Description
CenterWell Senior Primary Care, a Humana company, is committed to providing proactive, preventive care tailored to seniors. With a dedicated focus on wellness visits, physical exams, chronic condition management, screenings, and minor injury treatment, CenterWell emphasizes personalized and compassionate healthcare. The integrated care teams at CenterWell include physicians, nurses, behavioral health specialists, and other healthcare professionals who spend significantly more time with patients to deliver better health outcomes. As the nation’s largest provider of senior-focused primary care and a leader in home health services and pharmacy benefit management, CenterWell ensures whole-person health by considering the physical, emotional, and social well-being... Show More
Job Requirements
- High school diploma or equivalent
- Medical setting experience
- Strong organizational skills
- Excellent written and verbal communication skills
- Ability to remain calm and helpful with upset customers
- Proficient in Microsoft Office applications
- Ability to foster teamwork and partnerships
- Adherence to HIPAA regulations
- Ability to work Monday through Friday, 7:15 AM to 5:00 PM
- Bilingual in English and Spanish preferred
Job Qualifications
- Medical setting experience
- Strong organizational, written and verbal communication skills
- Ability to remain calm and helpful even when dealing with upset customers
- Ability to foster teamwork and partnerships with cross-functional departments
- Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
- Experience in EMR systems such as E-Clinical Works, Epic, Athena Health, and/or NextGen is preferred
- 2 years medical setting front desk experience preferred
- Customer service experience preferred
- Knowledge of and strict adherence to HIPAA
- Bilingual English (read, write and speak) and Spanish preferred
Job Duties
- Answer phone calls utilizing a Genesys system
- Ensure accurate and timely processing of all requests by taking appropriate action such as scheduling appointments, taking messages, transferring calls to appropriate staff
- Ensure thorough records are maintained by documenting discussions, messages and actions taken to process inquiries
- Resolve patient issues through independent problem solving with a goal of first call resolution
- Accommodate visitors promptly, courteously, and accurately
- Perform basic administrative, clerical, operational, customer support, and computational tasks
- Foster teamwork and partnerships with cross-functional departments to resolve issues and improve customer experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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