Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $19.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Tuition Assistance
Employee assistance program
Job Description
CenterWell Pasadena is part of CenterWell Senior Primary Care, a division of Humana Inc., dedicated to providing outstanding healthcare services tailored specifically for seniors. CenterWell Senior Primary Care focuses on proactive, preventive care including wellness visits, physical exams, chronic condition management, screenings, and minor injury treatments. Located at 3915 Spencer Hwy, Pasadena, TX, this center is committed to delivering compassionate, personalized care that improves health outcomes by addressing not only the physical but also the emotional and social well-being of each patient. As the nation’s largest senior-focused primary care provider, CenterWell represents a stable and supportive environment for healthcare professionals,... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in a medical or healthcare setting
- ability to handle multiple incoming calls and visitors efficiently
- strong interpersonal skills
- basic computer skills including Microsoft Office proficiency
- ability to document accurately and maintain confidentiality
- excellent problem-solving skills
- capacity to work Monday through Friday, 7:15 AM to 5 PM
- commitment to HIPAA compliance
- bilingual ability preferred
Job Qualifications
- medical setting experience
- strong organizational skills
- excellent written and verbal communication skills
- ability to remain calm and helpful when dealing with upset customers
- proficiency with Microsoft Office applications including Word, Excel, and Outlook
- experience in EMR systems like E-Clinical Works, Epic, Athena Health, or NextGen preferred
- two years of front desk experience in a medical setting preferred
- customer service experience
- knowledge of and strict adherence to HIPAA regulations
- bilingual in English and Spanish (read, write, and speak) preferred
Job Duties
- answer phone calls utilizing a Genesys system
- ensure accurate and timely processing of all requests by scheduling appointments, taking messages, and transferring calls to appropriate staff
- maintain thorough records by documenting discussions, messages, and actions taken
- resolve patient issues through independent problem solving aiming for first call resolution
- accommodate visitors promptly and courteously
- perform basic administrative, clerical, operational, customer support, and computational tasks
- collaborate with cross-functional departments to improve customer experience
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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