Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $24.00 - $27.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
Disability insurance
paid leave
Professional development opportunities
comprehensive leave program
Job Description
ISS Group is a globally recognized facility services provider renowned for delivering high-quality integrated services that ensure operational efficiency and excellence for businesses worldwide. Known for its commitment to enhancing the workplace experience, ISS offers a broad range of services including cleaning, support services, property services, catering, and security, catering to a diverse client portfolio across various industries. With a strong emphasis on sustainability, diversity, and inclusion, ISS Group fosters a welcoming and inclusive environment not only for its employees but also for the communities it serves. The company values professionalism, integrity, and excellence, aiming to create safer and more... Show More
Job Requirements
- Bachelor of Science or Bachelor of Arts degree preferred
- minimum of 2 years experience in customer service environment providing guest hosting, concierge, or reception services
- experience working within a corporate environment in concierge, host, or reception role
- proficiency in Microsoft Office applications
- must be customer focused, organized, and professional
- ability to work in a team environment
- excellent verbal and interpersonal communication skills
- ability to remain calm and effectively communicate with demanding customers
Job Qualifications
- Bachelor of Science or Bachelor of Arts degree preferred
- minimum of 2 years experience in customer service environment providing guest hosting, concierge, or reception services
- experience working within a corporate environment in concierge, host, or reception role
- IT literate including proficiency in Microsoft Office applications
- excellent verbal communication skills
- excellent interpersonal skills
- customer focused, organized, professional
- able to work confidently with peers and executives
- able to remain calm and communicate effectively with demanding customers
Job Duties
- Welcome visitors by greeting them in person or on the telephone
- answer or refer inquiries promptly
- provide an exceptional customer service experience to all colleagues and guests
- ensure guests are greeted courteously and their needs anticipated at all times
- direct visitors by maintaining employee and department directories and providing instructions
- maintain security by following procedures, monitoring logbook, issuing visitor badges, conducting monthly headcounts and space confirmations
- ensure consistent communication with various departments about guest arrivals and departures
- maintain telecommunication system by following manufacturer's instructions and answering incoming phone inquiries
- recognize and greet key customer personnel, executives, and their guests proactively
- maintain a safe and clean reception area by complying with procedures, rules, and regulations
- resolve guest or colleague challenges swiftly using operational knowledge of the lobby and reception
- document and communicate actions, irregularities, and continuing needs among work teams
- implement new procedures swiftly as directed by senior management
- keep the reception desk constantly manned and tidy
- contribute to team efforts by accomplishing related results as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Nearby Cities
Jobs By Filter