Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee assistance program
Retirement Plan
Professional development opportunities
Employee Discounts
Job Description
Quality Urgent Care is a well-established and highly regarded healthcare facility located in the state of Texas, with four distinct locations serving the diverse population of San Antonio. Known for its commitment to providing top-quality urgent medical care, Quality Urgent Care caters to a wide range of patients, addressing various medical needs in a fast-paced and dynamic environment. The clinic prides itself on delivering exceptional patient-centered services, backed by skilled medical professionals and dedicated staff who ensure a positive healthcare experience for every visitor. This reputable healthcare provider continually adapts to the evolving demands of urgent care, striving to remain... Show More
Job Requirements
- High school diploma or equivalent
- Previous medical office or healthcare experience preferred
- Proficient computer skills with ability to enter and retrieve data
- Strong customer service orientation
- Knowledge of HIPAA privacy regulations
- Ability to handle confidential information with discretion
- Good communication and telephone skills
- Basic cash handling and accounting abilities
- Ability to work in a fast-paced, dynamic environment
- Willingness to participate in training and educational programs
Job Qualifications
- High school diploma or equivalent
- Previous experience in a medical office or healthcare setting preferred
- Strong communication and interpersonal skills
- Proficiency with computer systems and medical records software
- Ability to multi-task and handle a fast-paced environment
- Knowledge of HIPAA regulations and patient confidentiality practices
- Basic accounting and cash handling skills
- Excellent organizational skills and attention to detail
- Ability to work effectively within a team environment
Job Duties
- Greet patients, families and visitors to the facility
- Notify personnel of patient’s arrival
- Escorts patient or arranges for escort to assigned room or station, and keeps patients advised if excessive waiting time
- Assists in coordination of patient flow
- Conducts interviews of patients and/or representatives to obtain and record name, address, age, persons to notify in case of emergency, attending physicians, and individual or insurance company responsible for payment of bill
- Assists patients with paperwork and explains practice policies
- Enters patient admitting information into computer and routes printed copy to department
- Telephone communication both internally and externally
- Answer phones timely and professionally
- Relay information in an accurate, concise manner
- Serve as a source of information/communication for patients, families, visitors, facility personnel
- Call insurance companies to verify benefits
- Inform patients of their anticipated financial liability
- Enter appropriate information into the computer system
- Checks out patients, collects money, gives receipt and balances cash flow
- Prepare patient charts, identification labels and identification bracelets
- Files charts and all documents and correspondence
- Maintain medical records and review for completeness, assemble records into standard order and file records in designated areas according to applicable alphabetic and numeric filing systems
- Receives payment on account and performs necessary accounting duties in accordance with the standard procedures of the Center
- Maintains adequate inventory of supplies by preparing and submitting requisition to Center's lead
- Respond to requests for information from medical records file, then locate, sign out and deliver medical records requested by physicians
- Operate computer to enter and retrieve data and type correspondence and reports
- File results of laboratory tests and other procedures to records
- Scan materials or copy records and examine materials for legibility
- Comply with all HIPAA regulations to maintain patient rights to privacy by not discussing privileged information outside the work area and preserving the patients’ dignity at all times
- Perform other office functions as directed by the Office Manager
- Assists in patient satisfaction surveys
- Participate in pertinent educational programs and facility meetings
- Brings operational topics to management’s attention prior to meetings
- Report all undesirable matters or services requiring correction to the Director of Clinical Services
- Sees that physical properties of office are kept in good state of repair, monitors security policies of clinic and reports status to appropriate person
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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