Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $24.00
Work Schedule
Flexible
Benefits
401(k) matching
Health Insurance
Company-paid Life Insurance
Vision Insurance
Dental Insurance
Company-paid long term disability insurance
Paid Time Off
Paid holidays
Cafeteria on site
Employee engagement events
Employee assistance program
Employee Recognition Program
Free parking
Job Description
Hospital for Behavioral Medicine (HBM) is a renowned healthcare establishment located in Worcester, MA, specializing in mental health services. As a cutting-edge 120-bed inpatient facility, HBM is dedicated to providing outstanding therapeutic care that prioritizes patient comfort, safety, and well-being. The hospital operates in proud collaboration with UMass Memorial Health Care and is conveniently situated near the UMass Memorial Medical Center, allowing it to effectively serve the community with unwavering dedication. HBM is committed to accessibility and inclusivity, offering an outpatient partial hospitalization program that supports patients beyond inpatient treatment while respecting their daily life rhythms. The hospital emphasizes care... Show More
Job Requirements
- High school diploma or equivalent
- Two years experience managing a multi-line telephone switchboard
- Prior experience in a healthcare or hospital environment preferred
- Ability to work occasional overtime and flexible hours
- Excellent communication and interpersonal skills
- Basic computer skills
- Dependability and organizational skills
Job Qualifications
- High school graduate or equivalent preferred
- Two years experience on a multi-line telephone switchboard preferably in a healthcare environment
- Experience with hospital or healthcare administrative tasks preferred
- Strong customer service and communication skills
- Ability to multitask and work in a fast-paced environment
- Basic computer proficiency and data entry skills
- Flexibility to work occasional overtime and flexible hours
Job Duties
- Greet and assist all visitors following the facility guest relations program
- Answer and disseminate all incoming calls on the switchboard in a professional and courteous manner within three rings
- Utilize the paging system to announce callers as required
- Collate admission folders as required
- Keypunch revised patient data as required
- Complete administrative duties for the Admissions department as required
- Process all outgoing and incoming mail
- Maintain schedule for the receptionists and ensure coverage for all shifts
- Inform weekend receptionists of policy changes made during the week
- Input authorization letters in patient files
- Reconcile monthly petty cash for Business Office Director
- Reconcile daily dietary cash
- Coordinate outside meetings with room assignments
- Perform data entry of step-downs into HMS
- Stamp, date lab results, and distribute
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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